Even with new audio streaming services like Deezer, Amazon Music, and Tencent Music joining the competition in the niche, Spotify still remains the largest player with over 31% of the global music streaming market share.

With a collection of over 82 million songs, the service is available in over 183 markets and has 422 million users worldwide.


But in the last few weeks, many said the iOS app was crashing and freezing when listening to podcasts while others complained about Discover Weekly not playing or loading.

Many users said they tried common troubleshooting solutions like clearing app data and cache, uninstalling and reinstalling the app, and logging in to their accounts again but nothing seems to help.


I have uninstalled and reinstalled the app FOUR times now. The folder marked /android/data/com.spotify doesn’t exist after uninstall. I keep getting the same problem. My liked songs disappeared, my playlists are empty and the app will NOT play any song whatsoever. All of this happened after a software update on Sunday the 8th.

I can’t get Spotify to work at all android. My play lists are empty, I can’t add any songs, yet on desktop it’s fine. I’ve uninstalled and re installed the app, removed the Sd card and put it back in. Turned phone on and off. It’s a joke. If it doesn’t work in a couple of days, think I will just cancel as not worth the aggro

Fortunately, Spotify developers commented on the matter and said they are aware of the issues where many are unable to play songs using the search function and playlists are appearing empty for some.

Thanks for posting in the Spotify Community, and welcome! Spotify is currently aware of an Ongoing Issue causing Android users to be unable to play music, as well as causing all playlists in the app to appear empty. This issue is currently being investigated.

Thankfully, we also came across some workarounds that are reportedly helping some. The first one involves removing the SD card.


In case you want to use your SD card, you can give the below mentioned workaround a try.

I formatted my sd card as internal storage instead of portable and that appears to fix the problem. There’s an option in android settings that moves data to the sd card that shows up after you do this. I clicked on that accidentally but I let it continue. After it finished I opened up Spotify and noticed my sd card shows up as ‘device storage’ in Spotify storage options.

We hope Spotify soon finds out the root cause of the problem and fixes it in the coming days so users can use the application normally. When they do, we will be updating this space to let you know.

In the meantime, make sure you check out our Spotify bug tracker to see similar issues currently affecting users.

Note: We have more such stories in our dedicated Spotify Section so be sure to follow them as well.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Anurag Chawake
1373 Posts

My fascination with technology and computers goes back to the days of Windows XP. Since then, I have been tinkering with OS, mobile phones, and other things. When I am not working on anything, you will find me enjoying video games on some Discord server.

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