New updates are being added at the bottom of this story…….
Original story (published on May 10, 2022) follows:
Natwest bank (also known as National Westminster Bank) is a UK institution that offers financial services.
Like other similar institutions, Natwest bank users have access to multiple services such as bank accounts, loans, credit cards, interests on savings accounts, financing, etc.
Many users trust Natwest bank to save, store and manage their money. However, there is currently a serious issue that could negatively impact their funds.
According to multiple reports, Natwest bank transactions are being duplicated or charged twice for many (1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11).
Natwest bank transactions duplicated or charged twice
Currently, users are facing an issue where multiple operations appear as duplicated. This prevents users from accessing all of their money, as duplicated transactions are also deducted from their funds.
@NatWest_Help Double payments from weeknd wiping out account and putting it into un arranged overdraft that had to get out of and dont know if your going to charge me for this error on your part and don’t know when money is coming back to us 😡
Source
@NatWest_Help can you tell me any more about the issue where certain transactions are being charged twice? Being £500 overdrawn wasn’t in my plans this morning…
Source
The irregular situation makes affected users fear about the destination of their funds. Also, the issue is causing a lot of problems for those users who have pending payments.
Natwest bank team is already aware
The Natwest team is already aware of the issue and is working on a fix. However, there are no details yet on an ETA for a fix.
Good morning Mike 👋. We are aware of an incident whereby customers are seeing transactions duplicated as both cleared and pending causing incorrect balances to be shown. I assure you our team are working hard to resolve this.
As you are being left overdrawn by this, feel free to contact our secure messaging team via the mobile app help menu, so they can help with any charges. Thanks.
Source: 1, 2
We will update this story once new details on the matter emerge in the future.
Update 1 (May 12)
05:27 pm (IST): NatWest support on Twitter has confirmed that the duplicate payments will drop off within two full days.
Hi Lizzy, I apologise for the inconvenience of this. We have received confirmation from the tech team that duplicate payments will drop off within 2 full days. If you need anything else in the meantime, please feel free to send us a DM. Thanks – Mark (Source)
Featured Image: Natwest
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