Coinbase users unable to buy or sell crypto on web & mobile app, issue acknowledged

Founded in 2012, Coinbase is a cryptocurrency exchange platform with a presence in over 100 countries. It is also one of the few companies that have no headquarters, with all employees operating remotely.

The platform is used by more than 56 million people worldwide and generated around $1.14 billion in revenue in 2020.

Coinbase

However, in the last few days, users have reportedly faced several technical difficulties such as accounts getting frozen while processing ACH transfers and several people not receiving Staking rewards.

And as if the aforementioned issues weren’t troubling enough, many are now saying they are unable to sell or buy crypto on the Coinbase app and website (1,2,3,4,5).

Many are angry and frustrated since they were not able to buy or sell their crypto during the recent dip. Below are some reports from Coinbase users who are unable to buy or sell crypto.

Coinbase-unable-to-buy-sell-crypto
Source

Funny how i cant buy or sell anything while in a huge dip. This is ridiculous fix it NOW @coinbase @CoinbaseSupport
(Source)

I submitted an issue via Coinbase’s Help Center yesterday (case #11659827) about a routine purchase that failed via my preferred bank account. After I made the purchase, I received two emails: 1) We’ve Canceled Your Transaction and then immediately after 2) Funds Recovery Complete. When I went back to my account, I was unable to purchase, sell, or transfer anything – I just saw this alert: “Payment Pending” with additional text saying “We are still waiting for funds from a recent payment. Your account will be restored as soon as we receive funds.”
(Source)

Fortunately, Coinbase Support has commented on the matter and said they are aware of the issue where users are unable to buy or sell crypto on the website and mobile app. But they did not share any ETA for when it will be resolved.

Hi there, thanks for reaching out to us. We’re aware some customers are experiencing a User Cannot Buy / Sell error on Web and Mobile and our teams are working on a fix! We recommend periodically checking back into your account to see if resolved.
(Source)

Rest assured, we will be keeping an eye out on further developments and let you know once Coinbase fixes the problem so stay tuned to PiunikaWeb for more information.

Note: We have more such stories in our dedicated News Section so be sure to follow them as well.

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Anurag Chawake

My fascination with technology and computers goes back to the days of Windows XP. Since then, I have been tinkering with OS, mobile phones, and other things. When I am not working on anything, you will find me enjoying video games on some Discord server.