[Updated] Regal Movies app & website not working or loading purchased tickets
New updates are being added at the bottom of this story…….
Original story (published on May 6, 2022) follows:
Regal Cinemas, earlier known as the Regal Entertainment Group, is the second-largest theater circuit in the United States. Based out of Knoxville, it had over 7,200 screens in 549 theatres in 2019.
During the COVID-19 pandemic, it was the first chain in the US to close all of its theatres. As of 2021, the box office revenue at Regal increased by more than 123% amounting to $627.4 million.
But as is the case with every online service, users encounter bugs and issues every once in a while.
The problem is preventing many from purchasing or showing tickets. Others say they were charged for tickets but never got one.
Generic troubleshooting solutions such as clearing app data and cache, clearing cookies, and reinstalling the app don’t seem to help.
Below are some reports from users complaining about Regal Movies not working or loading their purchased tickets.
I’m trying to get tickets to a few movies that I’m planning to see on Saturday. Doctor Strange (3D), The Northman, and The Unbearable Talent (Nick Cage movie). The issue I have is when I press the showtime for the films instead of showing Unlimited and $0. it shows matinee adult and adult with the ticket prices. Are you guys having the same issue as well and do you guys think this error will affect me buying the tickets in person with unlimited?
Unable to sign back into account. Currently having an issue where I was signed out of my account on the app, and whenever I try to sign back in I get stuck on a loading screen before getting an error message. I tried changing my password, but after putting in my email I again got stuck on a loading screen. Anyone have any fixes?
Unfortunately, Regal Movies is yet to officially comment on the matter. We hope the developers soon acknowledge the problem and fix it so users can continue using the app and website.
As always, we will be keeping an eye out on the issue and update this article as and when we come across new information so make sure you stay tuned to PiunikaWeb until then.
Update 1 (May 6)
05:48 pm (IST): The recent issue with the Regal Movies app and website is seemingly resolved as we haven’t come across any fresh user reports on Twitter.
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Featured image source: Regal LinkedIn page
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