[Updated] Sonos aware of Alexa voice control issue & is working on fix, says support
New updates are being added at the bottom of this story…….
Original story (published on August 12, 2021) follows:
Sonos is a popular name when it comes to multi-room audio systems with many using its smart speakers equipped with virtual assistants.
According to several reports on platforms like Reddit and Twitter, Alexa voice control or commands are not working with Sonos devices.
While users say that the Sonos speakers are not responding for Alexa voice commands, other outline that they are getting the “having difficulties, try again later” response.
The issue appears to be widespread but affected users may not have to contend with it for too long.
@Sonos Anyone else having problems with #sonos speakers not responding to #alexa commands?
@Sonos Ello, any update on Alexa not listening to me? She makes me feel like I’ve done somethin wrong, says try agen later
This is because Sonos support has acknowledged the issue stating that they have identified the problem with Alexa not working with Sonos systems.
Also, Sonos is working with Amazon to fix the problem and users will not be able to use voice commands until the issue gets resolved.
The problem with Alexa Voice Control not working is still listed as active on the Sonos status page. This might mean that a fix will take some time to arrive.
However, this is still based on our speculation as Sonos support has not provided any ETA for the fix.
This issue is inconveniencing Sonos users as they are unable to control music playback using Alexa voice commands.
Hopefully, Sonos and Amazon resolve this problem soon so that people can once again use Alexa on their smart speakers.
That said, we will keep tracking this for further development and will report back when more details become available.
Update 1 (April 25, 2022)
10:59 am (IST): Many users are again reporting (1, 2) this issue where Alexa voice control is not working. Fortunately, Sonos support has acknowledged this problem and said that they are investigating it.
Update 2 (April 27, 2022)
06:02 pm (IST): The official status page of Sonos has now confirmed that the issue with Alexa voice control has been fixed.
Featured image source: Sonos
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