[Updated] WeTransfer down or not working (unable to download or upload files), issue acknowledged

New updates are being added at the bottom of this story…….

Original story (published on April 25, 2022) follows:

Founded in 2009 in Amsterdam, Netherlands, WeTransfer is an online file transfer service that enables people throughout the world to easily share files with one another.

In addition to the free service, it also features a premium subscription that offers more storage, an address book, and the ability to protect files using passwords.

The service saw a rapid growth in its userbase, with sales figures increasing more than 26% bringing the overall number to $76 million. It was also preparing for an IPO with a valuation of somewhere around $1 billion.

Having said that, WeTransfer users are now saying that the service is down and not working at the moment. Many say they are facing trouble when trying to download or upload files.

Some are apparently getting ‘An unhandled low-level error occurred. The application log may have details’ error whenever they try to download any file. Changing browsers and clearing cookies and cache isn’t helping either.

Down detector – a popular service that gives information about live outages – also had a couple of reports indicating that WeTransfer is down at the moment.

Here are a few reports (1,2,3,4,5) from WeTransfer users for whom the service is down or not working right now.

@WeTransfer Trying to download a file… “An unhandled lowlevel error occurred. The application logs may have details.” What’s wrong?
(Source)

@WeTransfer Good morning. I am having difficulty downloading a file using google chrome. The message im recieving says – Failed – Server Problem. Is this something you could help with? Thanks
(Source)

Thankfully, WeTransfer developers commented on the matter and said they are currently investigating an issue that has caused the service to go down. However, they did not share any timeframe of when the situation will improve.

We’re currently investigating an issue that is affecting our services. We’re very sorry for the inconvenience! Please bear with us while we fix this. Please keep an eye on our status page: https://wetransfer.statuspage.io where we’ll update you on any progress! Thanks!
(Source)

We hope they soon find out the root cause of the problem and fix it as soon as possible. As always, we will be keeping an eye out for more information and update this space as and when required so make sure you stay tuned to PiunikaWeb.

05:29 pm (IST): Many users have taken to Twitter to report that WeTransfer is currently down or not working for them.

Luckily, the support team has acknowledged the issue and said that they are currently working to resolve it.

We are currently experiencing some technical issues that may be affecting multiple parts of our service. Our engineers are working to get this resolved asap! You can check for updates via our status page. (Source)

Note: We have more such stories in our dedicated News Section so be sure to follow them as well.

Featured image source: WeTransfer

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