[Updated] Yahoo Mail app crashing, not working or keeps closing on iPhone & iPad? Company is aware and working on fix

Here’s the crux of the article in video form:

New updates are being added at the bottom of this story…….

Original story (published on July 17, 2021) follows:

Yahoo Mail users have stormed Twitter and other similar social media platforms to report that the app is not working, crashing, or keeps closing on their iPhone devices.

Reports of the problem started popping up a few hours ago and only affecting users with iOS devices.

We’ve shared some complaints from individuals below for reference:


Why is my @yahoo mail app crashing today? Anyone else? (Source)

@Yahoo your mail app keeps crashing. Deleted app, reinstalled. Still won’t open, immediately shuts down. (Source)

After all these years I think I gotta update my phone cause my yahoo mail app keep crashing smh (Source)

While most reports indicate that the Yahoo Mail app is crashing or not working on the various iPhone models, some have even confirmed that it’s the same case on iPad.


Given the fact that the app started crashing only a few hours ago, it’s highly likely that the latest update — 6.33.0 — that was pushed to the App Store could be to blame.

Making matters worse, even uninstalling and reinstalling the app does not work which has left many users frustrated as they’ve been unable to access their email accounts via the phone immediately.

That said, Yahoo is aware that the Mail application is crashing on iPhone and iPad and has confirmed that they’re investigating the problem and are working on a fix.


While the company has acknowledged the problem, they’ve not shared an ETA for the fix. Hence, it might take a few hours or even a couple of days for a new update to be released that fixes the issue.

Even though Yahoo is nowhere close to being as popular it once was, the company’s email application is still used by millions around the world.

Hence, we hope the problem is sorted soon. As usual, we’ll post an update if and when there are any further developments regarding the Yahoo Mail app crashing on iPhone and iPad.

Update 1 (April 12)

10:30 am (IST): It appears that the Yahoo Mail app is again crashing for some iPhone users. And those affected have taken to Twitter (1, 2, 3, 4) to raise their complaints.

Update 2 (April 13)

11:32 am (IST): One of the affected users said that re-installing the mail app fixed the issue. The latest version on the App Store is 6.51.0.

Update 3 (April 14)

12:06 pm (IST): While the company is yet to acknowledge this issue, Yahoo support on Twitter is asking the affected users to share their email addresses.

Update 4 (April 16)

10:22 am (IST): Yahoo Mail is getting a new update with version 6.51.1 on the App Store. However, it does not mention anything regarding the crashing issue. But still users should install and see if it fixes this issue.

Update 5 (April 18)

05:58 pm (IST): We haven’t come across any fresh user reports regarding this issue in the last 24 hours. This could mean that the latest update has possibly fixed it. However, there is no official confirmation if this issue is actually resolved.

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Dwayne Cubbins

I've been interested in tech for as long as I can remember. And I used to be a Windows Phone enthusiast. When I am not writing about tech, I'm on the couch playing games with my squad. Oh, I also play the guitar and drums.