[Updated] Sea of Thieves players not receiving gold or reputation & matchmaking issues fixed; no NPCs in Sanctuary Outpost acknowledged too

New updates are being added at the bottom of this story…….

Original story (published on June 21, 2021) follows:

Sea of Thieves is a popular multiplayer game which has been around on Windows and Xbox One since 2018. Also, the video game was ported to Xbox Series X/S in November 2020.

While many people play Sea of Thieves across the said platforms, it seems some issues have been spoiling their experience.

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As per multiple reports, Sea of Thieves players are not getting gold and reputation in exchanged for chests.

Moreover, there are issues where players are unable to see any NPCs in Sanctuary Outpost and facing problems during matchmaking.

It seems these issues are widespread and users are unable to play Sea of Thieves properly because of them.

@SeaOfThieves will you reimburse us for the hours of gold and rep lost when we turned in for nothing? This is a must for the players that experienced this…..
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My mates and I cashed in so many items and haven’t gotten any gold or reputation. I hope when you fix the issue, we all get our hard-earned rewards back.
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(Source 1, 2, 3, 4, 5)

However, affected users may not have to face these problems for long as they have been acknowledged officially while some of them have been fixed altogether.

We’re aware that some players are reporting delays in receiving gold and rep when cashing in loot. This is currently being investigated – expect an update from us as soon as we have more information. Thanks for your patience.
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We are aware some players are experiencing matchmaking issues. These issues are being investigated, and we will update with further information as it becomes available.
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The official Sea of Thieves Info & Support Twitter handle has said they are aware of the said problems. In a later tweet, it was said that the matchmaking and no gold and reputation issues have been resolved.

This further means that those who were experiencing the aforementioned issues can now play the multiplayer game without any hassle.

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However, there is still no word on the missing Sanctuary Outpost NPCs issue so it is unclear whether that has also been addressed or not.

While it is possible that the missing NPCs issue might have also been addressed along with the other two, it is still based on speculation as no comments have been made regarding the same apart from the acknowledgment.

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So, if you are now able to see NPCs in Sanctuary Outpost, let us know by dropping a comment below.

It is still good to see that the game developer was quick to acknowledge and address most of the said issues.

That said, we will report back with more details as and when we get new information to share so stay tuned.

Update 1 (April 25)

10:45 am (IST): Many Sea of Thieves players have reported (1, 2, 3, 4, 5, 6, 7) that they didn’t receive gold and rep earned on April 24.

Luckily, Sea of Thieves support has acknowledged this issue and said that some of the data seem to be unrecoverable after the initial investigation. Moreover, they are further investigating it.

The team is aware of some players not receiving gold and rep on April 24th. After initial investigations, it appears some of the data is unrecoverable. We are investigating further and will update you once we have more information. Thank you for your patience. (Source)

Update 2 (May 16)

06:21 pm (IST): Sea of Thieves support has confirmed that they have resolved the issue with the delay of gold. Moreover, any delayed gold will appear in the player’s account.

After investigation, the team have resolved the issues around delays in gold and Alabasterbeard errors. Any delayed gold will now be appearing in your accounts and you will be able to load into the game successfully. Thank you for your patience. (Source)

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Deveshwar Bhardwaj

I'm a techy who is particularly fond of Android smartphones. A writer who usually finds himself on the other side of the spectrum. An artist who likes to sing and play the guitar. Also a photographer when in the mood.