Twitch chat keeps disconnecting or freezing on mobile app, issue escalated for investigation

Twitch is the go-to place for millions interested in streaming or watching other people play video games. The Amazon-owned live-streaming platform has grown tremendously in the last few years.

Unsurprisingly, Twitch’s revenue amounted to more than $2.3 billion in 2020, with reports suggesting that it is set to grow in the coming years.


But like the majority of online streaming services, users do encounter bugs and issues such as the app crashing on Fire TV, Xbox and PlayStation and buffering issues on PlayStation 4.

Having said that, Twitch users are now complaining (1,2,3,4,5) that the chat keeps disconnecting or freezing on the mobile app.

Users say they have already tried generic solutions such as reinstalling the app and clearing data and cache but to no avail.


Twitch is Twitch, and this is that. But the app is bad. Almost never remembers where I am at when watching VODs if I don’t watch the whole thing in one. Live chat freezes and doesn’t update by itself. The app bugs out if I cast while my phone is landscape. If I pause a video to go get a drink or something it times out, which is a probem because it doesn’t remember where I’m at in the video.

New updates since end of February have broken the app completely. The miniviewer cuts off the screen. Chat disconnects randomly. Switching between miniviewer to full app can cause the video box to become unresponsive. No longer can use the app in audio mode if the phone is locked.

Twitch mobile app viewers are angry and frustrated with the developers since they are unable to use one of the core features offered by the platform – live chat.

Fortunately, Twitch Support commented on the issue and said they have escalated the problem where chat keeps disconnecting or freezing on the mobile app for investigation.

Thanks Dean, and sorry again you’re running into this issue. I’ll let the team know about this so we can start looking into it, but please do send us a screenshot if you get the chance as it may help.

We hope the developers soon find out what the problem is and fix it in the coming days. As always, we will be looking out for more information and update this article when the chat issue is fixed so stay tuned to PiunikaWeb.

Note: We have more such stories in our dedicated Apps Section so be sure to follow them as well.

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Anurag Chawake

My fascination with technology and computers goes back to the days of Windows XP. Since then, I have been tinkering with OS, mobile phones, and other things. When I am not working on anything, you will find me enjoying video games on some Discord server.