[Update: Windows too] Sky Go app closing & crashing on Chromebook or Chrome OS devices, issue acknowledged

New updates are being added at the bottom of this story…….

Original story (published on April 5, 2022) follows:

Sky is one of the most popular TV and internet providers in the UK. The company offers satellite TV and broadband internet services through fiber.

For Sky TV users, the company offers the Sky Go app. This allows them to access all the content of the platform through compatible devices.

Sky Go app is available for mobile devices, desktop computers and Chromebooks. However, it appears that Chrome OS users are facing issues with the app.

According to multiple reports, Sky Go app is constantly closing and crashing on Chromebook or Chrome OS devices for a few days now (1, 2, 3, 4, 5).

Currently, many are facing an issue where they are unable to use the Sky Go app on their Chrome OS devices as it is constantly crashing.

Unable to view live TV via Sky Go App

I usually watch sky in my bedroom via sky go on my acer chromebook. Now, for some reason I’m unable to scroll past th 1st TV schedule page without th app just disappearing. And exactly th same if I try to watch any live shows. Its been suggested I clear th apps cache but to no effect. Any possible solutions, please?
Source

sky go does not work on windows 11 or chromebook

being a sky customer of nearly 20 years , i’m dismayed to see that sky go now does not work on either my windows 11 laptop or my chromebook, both which seemed to stop working last week or so. I see others are affected too. Can someone come back to me and let me know what is happening on these as if it’s not fixed , i will be cancelling sky as this is one of the main reasons i have it !! thanks
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Some users suggest that the issue started from a recent Chrome OS update.

Not sure what has caused all of this to happen, I think chromebook OS updated in the last day or two, this is the only real difference that might have caused this issue.
Source

The Sky team is already aware of the issue in question and is working on resolving it. In the meantime, the company recommends users to check if they are using the latest version of the app.

Hi there, thanks for reaching out and I hope you are well. We are aware of an issue affecting Sky Go on Chromebooks and are working to resolve this as soon as possible. In the meantime, check that you are on the most recent software. Thanks for your patience.
Source

Meanwhile, a Sky employee revealed that the latest Sky Go app beta version includes a fix that could help some users. But, there is still work to be done to achieve a definitive update that resolves the issue for everyone.

We will update this story as events unfold.

04:06 pm (IST): Many users are now complaining (1, 2, 3, 4, 5) that the Sky Go app is not working on Windows 11/Windows Insider. Users say that this issue occurred after upgrading to Windows 11.

Fortunately, the support team has acknowledged this issue and said it will be resolved in the upcoming update.

Featured Image: Sky

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