[Updated] American Express (Amex) down or not working? You aren't alone

New updates are being added at the bottom of this story…….

Original story (published on April 01, 2022) follows:

If you live in the United States, chances are pretty high you must have heard of the American Express Company. Often called Amex, the payment card service was founded in 1850.

In 2020, they generated a revenue of more than $36 billion. Last year, Fortune Magazine ranked American Express tenth on their list of Top 100 Companies to Work For.

But as is the case with the majority of online services, people encounter some bugs and issues with the service. That being said, American Express users are now saying that they are unable to login into the service via the app or the website.

Those who managed to somehow log in say that nothing was loading. The problem is causing frustration amongst many who want to check their funds or complete transactions.

Many said they tried generic solutions such as clearing app cache, reinstalling the app, and clearing browser cookies but nothing helped.

Down detector – a popular service that gives information about live outages – also had a massive spike in the number of reports that indicated American Express is down or not working.

A quick look at the micro-blogging site Twitter conveys there are many others affected by the same issue. Below are some reports shared by American Express users who are unable to use the platform.

@AskAmex I think you all are prob offline but there’s a big outage for the website and it was buggy for me since yesterday as well.
(Source)

Same, it’s been kind of coming and going for about 20 minutes. I was able to get in kinda a few minutes ago, but almost everything wouldn’t load. It’ll be back soon, I’m sure.
(Source)

Unfortunately, the company is yet to comment on the matter. We hope American Express sheds some light on why the service is not working and fixes it as soon as possible.

If and when they do, we will be updating this space to let you know so make sure you stay tuned to PiunikaWeb.

09:35 am (IST): American Express on Twitter has acknowledged this issue. Moreover, they said that they have restored most of the systems, but some customers may still experience longer hold times.

Note: We have more such stories in our dedicated News Section so be sure to follow them as well.

Featured image source: American Express

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