[Update: May 4] Honeywell Total Connect Comfort app & website not working or down, issue under investigation

New updates are being added at the bottom of this story…….

Original story (published on March 14, 2022) follows:

Based out of the U.S., Resideo Technologies is a company that was formed in 2018 from Honeywell. Their security systems and thermostats quickly became popular, generating a revenue of more than $5.8 billion in 2020.

In case you did not know, the Honeywell Total Connect Comfort app allows users to easily control their thermostats. Users can easily increase or decrease the temperature, schedule thermostats, and view the current temperature.

Having said that, Honeywell Total Connect Comfort users are now reporting (1,2,3,4,5) that the app is not working. In addition to the app, the website also seems to be affected.

Many said they tried clearing cache and app data and reinstalling the app but to no avail. It is a really serious issue since people are unable to control their thermostats remotely.

Down detector – a popular service that gives information about live outages – also conveys that Honeywell Total Connect Comfort is down or not working.

Below are some reports from Honeywell Connect Comfort users complaining about the app and website not working.

Are the servers down for the Honeywell Total Connect Comfort app? My Honeywell 9000 lost internet connection and unable to connect to app. Internet at home working fine
(Source)

@honeywell is total connect comfort down? My thermostat is off my account and now when I try to log in the app forces closed. When I log in on a different account it loads fine
(Source)

As it turns out, Honeywell has commented on the matter and said they are aware of the fact that the Total Connect Comfort application and web portal are not working at the moment.

Investigating – We are aware some of our customers are experiencing issues with our (TCC) application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.
Mar 14, 02:16 UTC
This incident affects: My Total Connect Comfort Application, Total Connect Comfort International Application, and Total Connect Comfort International Web Portal.
(Source)

However, they did not share any timeframe on when the problems will be resolved. We hope the developers find out what is causing problems and fix them as soon as possible.

Rest assured, we will be keeping an eye out on the matter and update this space as and when we come across more information so stay tuned.

09:14 am (IST): Resideo Status website and Honeywell support on Twitter have confirmed that the issue with Total Connect Comfort app has been resolved.

09:40 am (IST): Some Honeywell thermostat users are reporting that they aren’t able to connect to their devices due to server issues.

My TCC app is not working at 10:55 PM EST. (Source)

@Honeywell_Home Your servers have issues again. Can’t connect through the app and my Alexa and Google devices can’t get a response from Honeywell all evening. Wish you guys could figure this out. (Source)

Downdetector also indicates a major spike in reports from users experiencing issues with the service.

09:37 pm (IST): Some users are again reporting (1, 2, 3) issues with the Honeywell thermostat. Users say that they are unable to connect to Wi-Fi.

11:30 pm (IST): The lack of fresh reports indicates that the issue has been resolved.

08:35 am (IST): Again, multiple users report that the app is not updating the data from the thermostat (1, 2, 3, 4).

11:10 am (IST): Honeywell team confirmed that the issue has been fixed.

11:11 am (IST): Reports on Downdetector (over 170) indicate that the service is currently down or not working for users. However, we are yet to come across reports regarding the same on social media platforms.

06:10 pm (IST): It seems that the recent outage has been fixed as we haven’t come across any fresh reports.

11:30 am (IST): A recent report suggests that the Honeywell platform login system is currently not working.

05:17 pm (IST): The absence of any new reports related to the issue that was preventing users from logging in suggests that it has already been fixed.

04:02 pm (IST): Fresh reports (1, 2, 3, 4) suggest that Honeywell Total Connect app, website and portal are currently down or not working for a section of users.

07:30 pm (IST): The recent outage with Honeywell Total Connect app has been resolved.

Note: We have more such stories in our dedicated Apps Section so be sure to follow them as well.

Featured image source: Google Play Store

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