[Updated] Honeywell Total Connect Comfort app & website not working or down, issue under investigation

New updates are being added at the bottom of this story…….

Original story (published on March 14, 2022) follows:

Based out of the U.S., Resideo Technologies is a company that was formed in 2018 from Honeywell. Their security systems and thermostats quickly became popular, generating a revenue of more than $5.8 billion in 2020.

In case you did not know, the Honeywell Total Connect Comfort app allows users to easily control their thermostats. Users can easily increase or decrease the temperature, schedule thermostats, and view the current temperature.

Honeywell-total-comfort-connect-inline

Having said that, Honeywell Total Connect Comfort users are now reporting (1,2,3,4,5) that the app is not working. In addition to the app, the website also seems to be affected.

Many said they tried clearing cache and app data and reinstalling the app but to no avail. It is a really serious issue since people are unable to control their thermostats remotely.

Down detector – a popular service that gives information about live outages – also conveys that Honeywell Total Connect Comfort is down or not working.

Honeywell-total-comfort-connect-downdetector
Click/tap to enlarge image (Source)

Below are some reports from Honeywell Connect Comfort users complaining about the app and website not working.

Are the servers down for the Honeywell Total Connect Comfort app? My Honeywell 9000 lost internet connection and unable to connect to app. Internet at home working fine
(Source)

@honeywell is total connect comfort down? My thermostat is off my account and now when I try to log in the app forces closed. When I log in on a different account it loads fine
(Source)

As it turns out, Honeywell has commented on the matter and said they are aware of the fact that the Total Connect Comfort application and web portal are not working at the moment.

Investigating – We are aware some of our customers are experiencing issues with our (TCC) application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.
Mar 14, 02:16 UTC
This incident affects: My Total Connect Comfort Application, Total Connect Comfort International Application, and Total Connect Comfort International Web Portal.
(Source)

However, they did not share any timeframe on when the problems will be resolved. We hope the developers find out what is causing problems and fix them as soon as possible.

Rest assured, we will be keeping an eye out on the matter and update this space as and when we come across more information so stay tuned.

Update 1 (March 15)

09:14 am (IST): Resideo Status website and Honeywell support on Twitter have confirmed that the issue with Total Connect Comfort app has been resolved.

Note: We have more such stories in our dedicated Apps Section so be sure to follow them as well.

Featured image source: Google Play Store

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Anurag Chawake

My fascination with technology and computers goes back to the days of Windows XP. Since then, I have been tinkering with OS, mobile phones, and other things. When I am not working on anything, you will find me enjoying video games on some Discord server.