[Updated] New World Baetylus Headpiece quest not progressing bug escalated for further investigation

New updates are being added at the bottom of this story…….

Original story (published on February 15, 2022) follows:

New World is a popular MMORPG published by Amazon Games. Released in September last year, it is set in a fictional place called Aeternum Island located somewhere in the Atlantic Ocean.

From 400K average players in September last year to 65K in January 2022, the game has been steadily declining when it comes to player count.


And as is the case with every recently released video game, players do come across bugs and issues every once in a while.

That being said, New World players are now reporting (1,2,3) that they are unable to progress in the Baetylus Headpiece quest.

With reports dating back to December 2021, it looks like the glitch has been affecting players for quite a while now. Some say they tried resetting the quest, abandoning it, and starting all over again but unfortunately, nothing worked.


Cannot complete this quest, did the dungeon three times and this quest isn’t responding. It’s as if I did not reach the dungeon location. I try resetting the quest it did not work, there are no abandon option for this quest. I went to my he quest giver seems like the quest is still active, NPC does not have function to pick up quest (it’s already picked up)

The quest updated for at some point and said something about going deeper. Finished the quest, got the Victory message. I didn’t notice what the quest said at that point. However, after leaving the instance the quest reverted back to go to Lazarus Instrumentality. Back to where I started. Jeez, devs get a grip…

With the bug preventing players from progressing, many were wondering if the developers will ever fix the issue.

Thankfully, a Community Moderator has shed some light on the matter and said that they have escalated the issue to the developers for further investigation.

Thank you for sharing your own experience of this. The information on this particular issue has recently been escalated to the Game Team for further investigation!

We hope the developers soon find out the root cause of the issue and fix it as soon as possible since it is preventing players from progressing in the game.

As always, we’ll keep an active track of the developments on this one and update the story, as and when we come across new information so stay tuned to PiunikaWeb.

Update 1 (February 26)

03:14 pm (IST): A community manager on the New World community has confirmed that players can now loot Baetylus Headpiece Item to complete the quest.

Note: We have more such stories in our dedicated Gaming Section so be sure to follow them as well.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Want to work for PiunikaWeb and enjoy best-in-industry compensation & benefits? You'll be glad to know we're hiring experienced candidates.

Anurag Chawake

My fascination with technology and computers goes back to the days of Windows XP. Since then, I have been tinkering with OS, mobile phones, and other things. When I am not working on anything, you will find me enjoying video games on some Discord server.