[Updated] Madden NFL 21 'there was an error retrieving your currency' message while accessing MUT being looked into

New updates are being added at the bottom of this story…….

Original story (published on February 24, 2022) follows:

Madden NFL is the successful American football simulation series from Electronic Arts. The most recent installment in the franchise is Madden NFL 22, but Madden NFL 21 (the previous version) still has active players.

However, some Madden 21 players are experiencing an annoying issue that prevents them from accessing MUT mode (Madden NFL 21 Ultimate Team).

More specifically, a ‘there was an error retrieving your currency’ message arises when some players try to access the MUT mode in Madden NFL 21 (1, 2, 3, 4, 5, 6, 7).

Multiple reports describing the same situation have surfaced in the last few days. The issue persists even after a complete reinstallation of the game.

Error retrieving currency balances? MUT21

Unable to play MUT 21 keeps giving me “Error retrieving currency balances”. Tried rebooting numerous times! I just deleted game and in the process of reinstalling…..
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After the ‘there was an error retrieving your currency’ error message appears, the player is kicked out of Madden NFL 21 some minutes later and cannot log in again due to a server error.

Yup I’m getting the same issues as of the last 2 days… first got an error message “the was an issue retrieving your currency balances” and then after staring at a purple screen for 5 minutes I get it and then it kicks me out and says “our servers cannot process your request at this time. Please try again later” lol…
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Some reports suggest that not only the MUT mode could be affected by the issue. For instance, the error can also appear in Superstar KO (a quick match mode).

Unable to play superstar KO because of error retrieving currency balances?

Like the title says, it won’t let me play superstar KO, a game where no currency is involved, because my currency balance can’t be retrieved? What???? Everything else works fine. But superstar KO is the only game mode I haven’t played much of and I really do enjoy it, but leave it to EA to structure their game so poorly to where a dumb glitch like this happens.
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The EA team is already aware of the issue and is investigating. The company has not yet offered information on an estimated arrival date for a fix.

Some here claim they’ve been experiencing this error for several days or longer. It has come to our attention today due to players reporting it here on the forums. Thank you for letting us know and we’ll update this post as soon as possible. We apologize for any confusion or frustration that resulted in this unexpected error.
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We will update this story if new events related to the matter arise.

12:05 pm (IST): A community manager on the EA forum said that the team is aware of this issue and they are working to resolve it. However, no ETA for fix has been provided.

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