Lost Ark Galatur server Main Story Quest (MSQ) missing or unavailable issue acknowledged, fix in the works

Lost Ark is a fantasy MMORPG developed by Tripod Studios and Smilegate RPG. The game was published by Smilegate in Korea whereas the global version is published by Amazon Games in Europe and the Americas.

And within 24 hours of its worldwide release, it became the second most popular game on Steam. Lost Ark is a PvE game that involves players completing quests, hunting, and crafting items amongst other things.

Players can customize their characters and level them up by completing objectives and quests. Once you reach level 50, the progress will be tied to your character’s gear score and you will have access to dungeons and raids.

Unsurprisingly, the game has had a few hiccups with some players recently complaining about being unable to load the game and getting stuck in a loop after the EAC screen.

And as if that wasn’t enough, Lost Ark players are now reporting (1,2,3,4,5,6,7,8,9,10) that they are missing the main story quest on the Galatur server. Many say that the issue surfaced after the unplanned maintenance that took place on February 11.

Following the maintenance, players said they were unable to progress in the game with some saying that all of their quests are now unavailable.

Has anyone had the issue resolved of missing their quests on the Galatur server? I had ended up trying a bunch of the things people have offered like going to the last quest zone and posting on their official thread. Just seeing if anyone had any luck and what was the method of that luck.
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If you’re a founder playing on Galatur there’s a chance that, like many others, when the rollback occurred you might have completely lost your main story quest – rendering your character functionally unplayable with no way to progress. Lots of folks have put in support tickets and waited. I’ve heard no useful news on the subject, and thus assume that most if not all of the affected players still have stranded characters.
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Thousands of players are angry with Amazon and are now wondering if they will be able to resume playing the game.

Fortunately, Lost Ark developers have shed some light on the missing main story quest bug on the Galatur server and said that they are aware of the problem.

It looks like the only way for those who lost their characters after the maintenance is to contact the developers and create a ticket.

We hope they fix the problem as soon as possible and compensate the affected players accordingly. Rest assured, we will be keeping tabs on the matter and update this space as and when we come across new information so stay tuned.

Note: We have more such stories in our dedicated Gaming Section so be sure to follow them as well.

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