[Updated] Lost Ark Crystalline Aura missing or disabled issue gets acknowledged

New updates are being added at the bottom of this story…….

Original story (published on February 14, 2022) follows:

Lost Ark is a free-to-play MMO with an A-RPG game system that was initially released in South Korea in 2019. Amazon Games is currently carrying out the global launch after more than two years of waiting.

However, the initial availability of Lost Ark to the global public was fraught with problems and technical difficulties. So, the developers decided to compensate players with Crystalline Aura.

Crystalline Aura is basically a paid booster that allows Lost Ark players to level up faster by getting more exp points while active. Normally the Crystalline Aura is purchased with Royal Crystals (the in-game currency).

Amazon Games’ compensation for Lost Ark’s global availability issues is 3 days of Crystalline Aura. But this is not working properly for some players according to reports (1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12).

Some Lost Ark players report that the 3-day Crystalline Aura reward simply deactivated a few hours after claiming it (1, 2, 3, 4, 5, 6, 7).

Free “3 Day Crystalline Aura” gone hours after activating it after reconnecting to the game…. Bug?

Hi all, earlier did get a free “3 day” Crystalline Aura, which did come in handy since I wanted to buy it anyways but had to charge my steam wallet first.

Just returned from walking my dog and buying the steam money to just see my Crystalline Aura being gone/ not active.
Source

Missing crystalline aura after maintenance?

Woke up to 3 hour maintenance. Managed to login an hour after it finished with. 3.5k queue on my server (Wei) to find my crystalline aura is no longer active and have no way to enable it.

I’m a silver founder and with the other maintenance additions got another 8 days. Anyone else missing it? Know how to get it back?
Source

Lost Ark developers also released a ‘founders pack’ with items and perks. However, even this founders pack is lost for some players who purchased it.

Lost my crystalline aura + founder’s pack

Hi, I just logged in and my 3 day crystalline aura from the compensation is gone. Also, my founder’s pack that was in the box near the mail at the top of the screen is gone.

I didn’t take it because i thought I might change things up and I didn’t want to waste it. Is it because the marketplace is under maintanence or I lost everything?

Eu, Kadan.
Source

The Lost Ark support team is already aware of the issue. The company is currently investigating the matter, but there is no information on an estimated arrival date for a fix.

We will update this story as events related to the matter unfold.

03:11 pm (IST): Lost Ark development team has confirmed that they are actively working on resolving the Crystalline Aura issue. However, they did not provide any ETA for the fix.

For Crystalline Aura specifically, we know that this is a paid premium account benefit that has a timer associated with it. We are actively investigating this issue. (Source)

11:07 am (IST): Devs have released a potential fix to mitigate the missing Crystalline Aura issue. Moreover, they are also working on a permanent solution with Smilegate RPG.

– As for reports of missing Crystalline Aura, we put in a potential fix today that should improve the connections while we continue to work on a more permanent fix with Smilegate RPG.

Ongoing work:

– A fix for store stability and latency with Crystalline Aura, as well as other lingering store and product inventory issues (Source)

Featured Image: Lost Ark on Twitter

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