Samsung Galaxy S22 pre-order website down or not working issue acknowledged, fix in the works

Recently, a new series of flagship smartphones — Samsung Galaxy S22 — was launched. The phones are in the pre-order stage.

However, Samsung’s website through which users can pre-order smartphones is currently down or not working, preventing thousands of interested users from completing their purchase (1, 2, 3, 4, 5, 6).

Samsung Galaxy S22 pre-order website down or not working

The problem has been affecting many potential buyers for several hours according to reports. It appears that the Samsung Galaxy S22 pre-order website has been down for at least half a day.

Come on Samsung, it’s been 8 hours and the Website is still not working for a lot of people, do something about it!

Even I tried to Pre-order the S22 Ultra and it just reset itself and erased everything I had in the cart.


Just got off the phone with Samsung. They say the phones are not sold out despite being led to believe they are with the “Item not available” error message. Their tech team is working on their website and they say to try again tomorrow lol.

I tried calling the e-commerce department. They are not doing anything to resolve the problem. We(customers) are not in good hands. If the website isn’t working by Feb 10, 2022…I’m switching to Apple products. Screw this nonsense. All the money Samsung makes and this B.S!

Samsung is already aware

The Samsung team is already aware of the website down issue and they are currently working on solving it, but there is no ETA for that yet.

Hello, Bryan! Our team is working on resolving this website symptom at the moment. I’m afraid that as we are a technical support chat, we’re not able to speculate on this. ^Joe

The large number of reports related to the crash of the Samsung website are also reflected in the downdetector platform.


The exact reason for the issue is not known. There is a possibility that the Galaxy S22 series is drawing more interest than Samsung initially thought, but this is just speculation.

We will update this story as soon as new updates related to the matter become available.

Featured Image: Samsung

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Want to work for PiunikaWeb and enjoy best-in-industry compensation & benefits? You'll be glad to know we're hiring experienced candidates.

Jean Leon

A tech enthusiast since ever. I like to always be up to date on the latest news in the industry and write about it. Twitter: @jean_ERdC