[Update: Feb. 03] Revolut app down, users unable to login

This story is being continuously updated…. New updates are being added at the bottom…..

We understand service outages or breakage are pretty common. But when an outage ends up concerning a massive user base, it becomes worth highlighting. Something similar is happening with the banking app Revolut, as of writing this.

For past some time, a proliferation of reports saying the service is down, and one can’t login are populating the online discussion platform Twitter. Users are reportedly asked to enter their registered mobile number again on accessing the app. Here’s what some of the users get to see:

Revolut-down

Take a look at what some of the complainants have to say:

@RevolutApp
Is ther any downtime on your end at the moment? When I open the app, I’m asked to enter my phone number. When I do I get an error.
source

@RevolutApp
Having trouble logging into my account on two new devices—not receiving email. Can’t get support because can’t log in.

“We’ve sent an email to [blank].”
source

Mate all of their services are down. Literally the worst time to join.
source

Down detector also conveys Revolut is going through a rough patch in some regions as can be seen in the live outage map below:

Revolut-down

While reports continue to snowball, there’s yet to come an official word from the service providers. Worry not, we’re keeping a close watch on the service providers social media channels for more information on what could be causing this problem.

We’ll share with you the relevant developments as and when we bump into any. So keep a tab of this space for the latest info on the matter.

Update 1 (Sept 23)

Good news. Revolut app has officially acknowledged the issue through their Twitter handle saying they’re aware of the problem and also working on resolving the same.

Hello, there! We’re aware of this ongoing issue, which has been causing you some troubles when using the Revolut app. Please be assured we are working hard on a fix.

Revolutapp-down-acknowledged

Update 2 (August 13, 2021)

The Revolut app is now crashing or displaying ‘Something has gone wrong’ error when trying to access the account, as per several new complaints. A fix is in the works though.

revolut-app-crash
Source

Update 03 (February 03, 2022)

05:25 pm (IST): Revolut app users are now reporting that the app is down or not working for them. As a result, they aren’t able to use any service within the app.

@RevolutApp Money has disappeared from my Vault… I had the money in there yesterday evening and this morning I am missing €600. Where is this gone? (Source)

Stuck in the resto cause I can’t transfer money to @RevolutApp to pay for my meal Weary face lowkey panicking cause I don’t have my other cards Weary face (Source)

@RevolutApp, the currency exchange is not working. Any news on when will it be back? (Source)

Some users say that they are unable to transfer money or can’t add money to the account, while for some, money is missing from the Vault.

Fortunately, it didn’t take too long for the support team to acknowledge this issue. They said that the team has identified the issue and is working to resolve it.

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Dr. Aparajita Sharma

A budding entrepreneur by profession, and a psychologist by education. As a founding member of PiunikaWeb, I am nurturing this firstborn with my sharp-eyed expertise and even journalistic writing when needed.