Samsung aware of Smart Hub restarting or rebooting issue with F series smart TVs, fix in works

The technological giant Samsung is present in many segments of the industry. One of these is the Smart TV segment, and its related products are among the most popular out there.

Having said the above, in the last few hours, many users of Samsung Smart TVs are facing an annoying issue related to Smart Hub on certain models.

More specifically, Smart Hub app/service is constantly restarting or rebooting on various Samsung smart TVs F series from 2013 (1, 2, 3, 4).

All the reports coincide in the same situation. The issue began to occur since yesterday (January 24) suddenly and without apparent explanation.

Same as everyone else, started this evening, was fine this morning. Use of the Smart Hub causes TV to restart. Tried update software but no updates available. Reset TV, still no updates available.

Have they stopped support without notification? Seems strange that lots of people having same issue. TV is perfect otherwise it’s a UE40F6670SBXXU.
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When users of Samsung Smart TVs affected by the bug try to open the Smart Hub app, the TV freezes for several seconds and then restarts on its own.

Same problem here in the UK.

This evening (24 January 2022) both my Samsung Smart TVs (ue55f7000st and ue22f5410ak) stopped working at the same time. Basically when I launch the Smart Hub on either TV, the menu “freezes” after 5 seconds, the sound gets distorted and then the TV switches itself off.

If I am very quick and launch any App (for example Amazon Prime Video or YouTube) the App home screen seem to start loading, but then the TV restarts within 5 seconds as explained above.
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For those who don’t know, Smart Hub is basically the section that centralizes all the ‘Smart’ part of Samsung TVs.

Currently, the Samsung team is aware of the Smart Hub issues reported in the last few hours. In addition to the above, they confirm that the bug affects the F series smart TVs of the year 2013.

Hi, Rosalind. We are aware of this issue affecting a number of our 2013 TVs. We are urgently investigating the cause behind this and hope to have a solution in the very near future. In the meantime, we do apologise for any inconvenience.
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The company is investigating the matter to resolve it as soon as possible. However, it is not known exactly when the fix will be available.

To conclude, once updates related to this matter arise, we will update this article with all the new pertinent information. So, stay tuned.

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