Shaw TV service error 'XRE-03090' issue gets acknowledged, but fix has no ETA

Shaw TV, the Canadian TV and telecommunications company, has around 900.000 subscribers in that country. So, if a problem occurs, there are many people who suffer from it.

That is exactly what is happening in the last few hours. According to multiple reports, many Shaw TV users are unable to enjoy the company’s TV service due to an annoying error.

More specifically, Shaw TV service users are receiving an ‘XRE-03090’ error message that prevents them from viewing some (or all) channels (1, 2, 3, 4, 5, 6, 7, 8, 9, 10).

Shaw TV service error ‘XRE-03090’ frustrating users

The many related reports that have emerged recently coincide in the same situation. The ‘XRE-03090’ error message is frustrating the majority of service users trying to enjoy their favorite shows (1, 2, 3, 4, 5, 6).

@Shawhelp
Same xre-3090 error in Winnipeg. You guys are really bad tonight. This has been going on and off for the last couple of hours. Time to get your act together. Should we just pay you some days and not some other days?
Source

shaw-tv-service-error-xre-03090-1
Source

after turning the blue curve box on and off couple of times with no success was told that they might be a an outage in my area… checked Shaw outage notices and nothing shows on the website to confirm the outage.

this message kept showing over and over.:

message XRE 03090

´´ Sorry, we’re having some trouble ‘´

very frustrating to say the least
Source

Shaw TV team aware, no ETA for fix

Shaw TV’s support team replied to some reports about the problem, confirming that they are already aware of it. The company’s techs are currently working on solving it as quickly as possible.

Hi, we are aware of this issue and has been escalated to our back end team. Techs are working on it to hopefully have everything restored asap. We don’t have an ETA as yet but hopefully things will be back up and running soon. We are truly sorry for the inconveniences. – Grace.
Source

However, at the moment, there is no estimated date of arrival for the fix to the service. So, the thousands of affected users do not know when they will be able to continue enjoying their favorite shows.

Shaw TV users can only wait for new updates related to the problem. It must be quite frustrating not being able to enjoy a service for which they are paying.

However, we will update this article as events unfold to keep you informed. So, stay tuned with us.

Featured Image: Shaw TV

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Want to work for PiunikaWeb and enjoy best-in-industry compensation & benefits? You'll be glad to know we're hiring experienced candidates.

Jean Leon

A tech enthusiast since ever. I like to always be up to date on the latest news in the industry and write about it.