Spotify on Roku experiencing 'this account is linked with your Roku credentials' error or app not opening, possible workaround inside

With more than 70 million songs in its library, Spotify has become one of the largest audio streaming services on the planet.

Unsurprisingly, it is available on almost every platform, including popular streaming devices such as Amazon Fire, Google Chromecast, and Roku. Having said that, Roku users are now reporting that they are unable to use the Spotify app.


Many say that Roku has suddenly linked their credentials with Spotify and they are now asked to select an account whenever they open the app.

But the app refuses to load even when the associated account is selected. Others say that they are unable to load the app at all and that their devices are stuck at the Spotify logo screen for hours on end.

Users said they tried reinstalling the app it does not fix the problem at hand.


The issue occurs when, on the Home Screen, I navigate to the Spotify app icon. I press ‘enter’ on the Roku remote to launch the app. The app launches then prompts to select a user. I am the only user so the options are Add New or my User Name. I select my user name, press enter and then nothing happens. It remains on that screen. I have left it for hours just to see if it ever changes, and nothing.

This is driving me crazy, I am hoping someone might be able to help. I have a TLC Roku TV, Model # 55USS7-W. Current software version is 10.5.0.I have never had an issue with the Spotify app until the last few days. When I click on it, the TV makes the click-selection sound, but nothing happens. Same thing happens when I alternatively do a search for the Spotify app and select “Go To Channel“. It doesn’t take me back to the home screen or anything else. It just makes the noise that it was selected and nothing happens. No freezing or anything, and I can navigate and go to other things from there, but Spotify simply wont open.

Thankfully, a user has stumbled across a workaround that seems to be fixing both issues.

Here was my solution:
Click add account (even though I have one)
Go through the prompts to open the app through your phone making sure both are on the same wifi connection.
Play a song and link it to your Roku device as directed.
Song started playing on my TV and that was it. Now it all works.

Although it is not a fix, the workaround is definitely helping users who want to listen to Spotify on their Roku devices.

With Spotify or Roku yet to say anything on the matter, it is still unclear if and when the aforementioned issues will be fixed. Rest assured, when they do, we will let you know so stay tuned for more information.

Note: We have more such stories in our dedicated Spotify Section so be sure to follow them as well.

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Anurag Chawake

My fascination with technology and computers goes back to the days of Windows XP. Since then, I have been tinkering with OS, mobile phones, and other things. When I am not working on anything, you will find me enjoying video games on some Discord server.