[Updated] Google Earth 'knowledge card unavailable' error escalated to devs but still no fix in sight

New updates are being added at the bottom of this story…….

Original story (published on December 24, 2021) follows:

Google Earth is a popular navigation system that allows you to ‘visit’ many locations around the world, traveling through a virtual globe.

The Google Earth system is filled with a large amount of information and locations thanks to the combination of satellites and the direct collaboration of the user community.

Having said the above, in the last few weeks, many Google Earth users have been facing some issues that limit the capabilities of the service.

Apparently, many users only get a ‘knowledge card unavailable, please check your connection or try again later’ error message when they try to choose some specific locations to tour or visit in Google Earth.

Google Earth ‘knowledge card unavailable’ error is frustrating iOS users

According to reports, the aforementioned problem began in mid-November. The appearance of the ‘knowledge card unavailable’ error message prevents users from visiting areas that were previously accessible.

This is happening with our phone too. That message about the unavailable knowledge card and check your connection kept coming up then all of a sudden it works again without the message
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In addition to the above, most of the reports match the affected operating system. Apparently, the error occurs mainly on iOS and iPadOS devices.

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Issue escalated on November, but no further news about it

The bug in Google Earth was escalated to higher levels in late November. At that time, a product expert confirmed this, also requesting some additional information.

Thanks for the screenshot, I’ve asked Google about this.

Any more information anybody has, for example iOS version, whether it happens only for addresses, or also for cities and places of interest would be welcome. I can’t reproduce it myself on iOS 15.1 with GE 9.150.0.3.
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But, in a more recent reply, the same product expert reveals that no new information has emerged in this regard. So, affected users will have to wait a little longer for a fix.

This issue was escalated to Google on 30 November, but there has been no news about it so far.

I’d recommend everybody send feedback about it. Depending on the version of Google Earth you have, the feedback option with either be in the menu as described here, or behind your profile icon top right. If you do this Google will see the details of your device which may help diagnose the problem.
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To conclude, if there are new developments related to the matter, we will update this article. So, stay tuned with us.

Update 1 (January 15)

06:50 pm (IST): A product expert on the community forum said that this issue with Google Earth’s knowledge card unavailable’ error is now resolved. So, users can check again and see if it’s fixed for them.

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Jean Leon

A tech enthusiast since ever. I like to always be up to date on the latest news in the industry and write about it.