[Update: Issue persists] Procreate app freezing or crashing when opening layers after latest update, fix in works
New updates are being added at the bottom of this story…….
Original story (published on January 11, 2022) follows:
Procreate is one of the most popular apps for digital illustration among iPad device users. The large number of options it offers made it a favorite of many professionals.
But, in the last few hours, its users are experiencing a frustrating freezing or crashing issue that is directly interfering with their work.
More specifically, the crashing issue in Procreate app reportedly occurs when the users try to use layers. Also, it seems everything started from the arrival of the most recent update of the app (1, 2, 3, 4).
Procreate app freezing or crashing when opening layers
According to multiple reports, users are unable to use layers since the most recent update, as it causes a freezing or crashing glitch that does not allow them to continue their work.
The layer option keeps freezing the entire program
so this only just happened today but while I was drawing I went to tap on the layers icon and it wouldn’t open and I couldn’t do anything except close the app. when I opened it again and went back to the painting every other option was working just fine albeit a bit slower than usual but every time the layers option would freeze everything.
Layers keep crashing
Hello, I’m fairly new to procreate and my procreate just updated and it worked normally for a while and then as I went to change the layer the app would freeze and I would have to close it and reopen it and the layers just kept crashing when trying to open the layers. I checked my other works and the layers just freeze, but switching from brush to eraser works fine.
In addition to the above, the issue is so severe that it is reportedly not enough to close the app. After freezing or crashing in the app, users are forced to restart their iPad.
Procreate team already aware, fix in works
Fortunately, the Procreate team is already aware of the constant freezing or crashing issue in their app. This is confirmed by the same company in response to some reports.
This is a bug we’re aware of. Our team believe they’ve found it and are working super hard on a fix. We really appreciate your patience.
But, at the moment, there is no information on an estimated arrival date for a fix. Then, users will have to wait a little longer to receive updates on this.
In the meantime, when new developments related to the matter arise, we will update this article with the relevant information to keep you informed.
Update 1 (January 12)
10:09 am (IST): Procreate is now rolling out a new 5.2.4 patch that fixes the layer freezing issue. So, after installing it, users won’t encounter any freezing or crashing issues with the app when opening layers.
#Procreate patch 5.2.4 is out – it fixes that Layer freeze issue. Our dev team worked their butts off to get this out for you ASAP, thank you for the patience (Source)
Update 2 (January 13)
11:30 am (IST): It appears that many users are still facing the freezing issue even after installing the latest update that’s available for the app.
i’ve updated, restarted my ipad and moved to a smaller canvas size and it’s still freezing, do you have any suggestions? (Source)
Yeah same..I even tried to open a document, and it froze AS it was opening. It was still in the animation of opening. Couldn’t get out or turn my iPad off or anything. Had to learn to hard shut the iPad off.. (Source)
It still doesn’t work for me 😭 Please help I just wanna draw, whenever I press the layers it does exactly what you all said where it freezes, but I can actually exit the app instead of having to restart. There’s no new update for me and it says I’m on 5.2.4 (Source)
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