[Update: Jan. 10] The Sims Mobile 'busy passive Sim' & 'Sim contacts and relationships getting lost' issues acknowledged

New updates are being added at the bottom of this story…….

Original story (published on December 08, 2021) follows:

The Sims is one of the longest-running and most iconic sagas in the video game industry. Through the years, it has received versions for practically all consoles and platforms.

For some years now, the saga is also present on smartphones with The Sims Mobile. Thanks to this, the ‘family management’ experience is available to almost everyone.

However, in recent months, The Sims Mobile players suffer from some recurring bugs that still appear today, according to reports. The issues seem to be related to the ‘passive’ state of the characters.

The Sims Mobile issue where passive characters are shown as busy

One of the bugs reported in The Sims Mobile causes characters in ‘passive’ state to appear in ‘busy’ state. This means that the Sim cannot be used, as the game thinks it is active in another event (1, 2).


since the day before yesterday, my mobile game won’t let me play with one of my characters. I try tapping events or interacting with people or furniture but it doesn’t work. I also tried to call over some sims but it says that my sim “is busy”. Same thing goes for work and hobby events

I can basically only make the sim move around the house.

I already tried restarting the game and my phone, but nothing changes… what can I do?

When a Sim is affected by the glitch, the player can only move it, but cannot make it do any action or make it participate in any event. So, it affects the progression in the game.

The Sims Mobile relationships getting lost bug

As mentioned at the beginning, the problems seem to be related to the ‘passive’ state. The other bug reported affects contacts and relationships between Sims.

In this case, the contacts and relationships between the characters disappear when the player tries to change a Sim from a passive state to an active state (1, 2).

My sims contacts and relationship disappear when I make a sim active after being passive. I’ve noticed that only happens with other player’s sims, since the only contacts remaining are NPC. This is a really annoying thing for players and wrecks all of our relationships progress Frown If this is a consequence of making sims active/passive this should have been warned to players in the first place

This means that all progress in the relationship between various characters that the player has achieved will be lost. So, it is quite a frustrating bug.

EA is already aware of the reports

Recently, an EA Community Manager confirmed that they are aware of the reported issues. However, there is no estimated time of arrival for a fix.

Sul Sul Simmers!

We understand that several of our players are experiencing bugs impacting gameplay. As mentioned in the Q&A, we are working on a more permanent solution.

For the moment, it only remains to wait for the fix not to take long to arrive. We will update this article if related information comes up in the next few days, so stay tuned.

Update 1 (January 10)

12:49 pm: If you are still bothered by The Sims Mobile busy passive bug then here’s the potential workaround that you can use to get rid of it.


Also, as suggested by one of the affected users, here are some cautions that a player should keep in mind in order to prevent this glitch from happening.



Featured Image: Sims Mobile on Twitter

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Jean Leon

A tech enthusiast since ever. I like to always be up to date on the latest news in the industry and write about it.