Some Google Nest users not receiving password reset emails, issue escalated to devs but no fix in sight

After acquiring Nest back in 2014, Google had kept the company at an arm’s length for a few years. But after five painstaking years, the tech giant finally decided to embrace Nest and folded Nest into its Home division.

Last year, Google introduced two new Nest products- Google Nest Cam Battery and Google Nest Doorbell Battery. As it turns out, the company is slowly killing the Nest app.

Google-Nest-to-Google-Home

While the move has been welcomed by many, those who already own previous gen Nest products and bought the new ones say they are having a hard time managing their devices since they have to use two apps.

That being said, Nest app users are now reporting that they are no longer receiving password reset emails from Nest. Many said they tried whitelisting the Nest email address and checking their Spam folder but there was no email.

This is a really serious issue since those who own previous-gen Nest products won’t be able to set up devices in case they forgot their password.

Google-nest-password-reset-email
Source

Bought Battery outdoor/indoor nest cam. Tried to set up with my other two cams in my nest aware app. won’t let me. now i am trying ,as suggested to set up on the google app. not working ! Try to go back to my original nest aware app and it now requires me to sign in with my password. I can’t remember the password ! Trying to sign into my original Nest aware App and it says username or password is incorrect. I have tried to reset my password but I do not get the email to reset ? I now can not use my previously working just fine NEST AWARE APP
(Source)

i setup my nest doorbell using a gmail account. somehow the doorbell logged off. i cannot login. attempted password reset. same issues as above — no reset email, not in spam. since i already have a gmail account what do you suggest?
(Source)

As it turns out, a Community Specialist said that they have escalated the matter to the concerned team.

Hi everyone, Thanks for your patience on this, I wanted to let you all know that I have been in contact with our engineering team on this. They wanted to confirm that you are using the same email address for your Nest account as well. For the non-gmail users, please check with your email provider to see if they can see any email delivery issues on their end and let us know. I look forward to hearing from you.
(Source)

A week ago, they asked affected users if they were able to get the password reset email from Nest.

But with reports still coming in, it looks like the issue hasn’t been resolved. We wonder what’s taking Google so long to fix the issue with Nest password reset emails.

With Google yet to say anything on the matter, it is still unclear how long it will take for Nest users to receive passwords via email. Rest assured, we will be updating this space when they do so stay tuned for updates.

Note: We have more such stories in our dedicated Google Section so be sure to follow them as well.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.

Want to work for PiunikaWeb and enjoy best-in-industry compensation & benefits? You'll be glad to know we're hiring experienced candidates.

Anurag Chawake

My fascination with technology and computers goes back to the days of Windows XP. Since then, I have been tinkering with OS, mobile phones, and other things. When I am not working on anything, you will find me enjoying video games on some Discord server.