[Updated] Google Pixel 6 & 6 Pro IMEI not compatible with Cricket Wireless network for some users, fix allegedly coming
Update 1 (November 10, 2023)
05:35 pm (IST): Fortunately, this issue has already been fully resolved by Cricket Wireless network.
Original story follows:
Powered by an in-house developed SoC, the Google Pixel 6 is one of the best smartphones released last year.
But like all other recently released devices, users have had several issues with some users recently saying that their phone screen was reportedly cracking without any physical impact.
Moreover, the December update added to the list of the existing software bugs that had already ruined the user experience. Now, user reports suggest that the Cricket Wireless network is not compatible with the Pixel 6/6Pro.
Subscribers said that whenever they insert their SIM card, a notification pops up on their screen saying that the IMEI isn’t compatible.
It is interesting to note that that the Cricket Wireless website lists Pixel 6 and 6 Pro as compatible devices as you can see in the image below.
This is a brand new phone. I just received it the other day and when I enter my SIM card for Cricket Wireless, the phone will work to text and call for ~5 minutes and then I will receive a text message from Cricket Wireless stating the device is not compatible, and then I can no longer successfully text or call with it. Cricket Wireless has a list of “Bring-Your-Own-Device” HD Voice Capable phone compatibility online here: https://www.cricketwireless.com/support/great-big-network/compatible-phones.html where the Pixel 6 is included.
We recently received a new Google Pixel 6. We bought the unlocked version that is supposed to work on all carriers. Switched the sim over and the phone wouldn’t work, furthermore the number showed up as suspended on myCricket. We switched it back into the original phone and after a while the suspension was lifted. The Cricket website lists the Pixel 6 as supported, however when we plug the imei number it says the device is not supported. Anyone have an idea what is happening? Any suggestions? Thanks!
While Cricket Wireless is yet to comment on the issue affecting Pixel 6 owners, a user on the Pixel Community Forum says that the company will be done adding IMEIs to their system sometime this month, which might fix the incompatibility issue.
Have same problem. The person at cricket told me to wait until January when cricket will be done adding IMEIs to their system. Hope that’s true.
Until then, Pixel 6 users getting the IMEI compatible error will have to wait upuntil Cricket Wireless authorizes their device. When they do, we will let you know so stay tuned.
Note: We have more such stories in our dedicated Google Section so be sure to follow them as well.
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