[Update: Dec. 20] Android 12 update broke Amazon Appstore, company aware & working on fix
New updates are being added at the bottom of this story…….
Original story (published on November 16, 2021) follows:
An example of the above is the Amazon Appstore. Many Android 12 users are reporting that, with the new version of the OS, the Amazon store does not show all apps.
Android 12 update broke Amazon Appstore
I’ve run into an issue with the Amazon app store not actually showing my purchased apps via their app store.
I only encountered this problem as of yesterday when I performed a hard reset on my Pixel 5A after switching from the Android 12 beta to the proper release.
After performing the hard reset and setting everything up again when I go into the App Store I only see 8 out of the 125 apps that are mine regardless of refreshes,
In some reported cases, the Amazon Appstore does not show any app that the user has downloaded or purchased. Also, no other app could be accessed from the store.
I have a Pixel 6 Pro and I’m having the exact same issues. I’ve downloaded the Amazon Appstore app from both the Canadian and American site. Did all the troubleshooting steps @OP did, to no avail. Right now the app store app opens but it’s like it isn’t connected to the server. Placeholders are present but when you click on one, or anything, it simply says No apps found.
Some apps stop working because they cannot be updated
This bug also causes the apps to be unable to update. While some apps may continue to function properly, other apps that constantly need to receive data require updating to continue working.
As an example of the above are the Candiab and TuneIn apps. While the former may continue to function without updating, the latter requires an update:
Amazon is already aware, and working on a fix
An Amazon staff member confirmed that they are aware of the issue. At the moment, they are working on a fix, but there is no estimated date for its arrival.
So sorry to know you all are experiencing the issue with Amazon Appstore on Android 12.
Our technical team is aware of the issue. I checked and they are still working on the resolution.
If there is any new development in this matter in the coming days, we will update this article. So, stay tuned with us.
Update 1 (November 25)
05:33 pm (IST): While the issue is yet to be fixed, the Amazon Appstore now displays the following message:
We’re excited about Android 12 too. Unfortunately, we’re working through some issues. Thank you for your patience while we get your Appstore back.
Update 2 (December 20)
10:12 am (IST): Amazon’s technical team has come out to provide steps that affected users on Android 12 can take to restore the functionality of the Amazon Appstore.
Featured Image: Amazon
PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.