[Update: Dec. 20] Android 12 update broke Amazon Appstore, company aware & working on fix

New updates are being added at the bottom of this story…….

Original story (published on November 16, 2021) follows:

Stable Android 12 has been available since October for Google Pixel phones. However, it seems that there are some important apps that still require adaptation to the system.

An example of the above is the Amazon Appstore. Many Android 12 users are reporting that, with the new version of the OS, the Amazon store does not show all apps.

According to reports, Amazon Appstore stopped working properly on stable Android 12. Affected users point out that, after updating their devices, they can no longer find all their apps (1, 2, 3).

I’ve run into an issue with the Amazon app store not actually showing my purchased apps via their app store.

I only encountered this problem as of yesterday when I performed a hard reset on my Pixel 5A after switching from the Android 12 beta to the proper release.

After performing the hard reset and setting everything up again when I go into the App Store I only see 8 out of the 125 apps that are mine regardless of refreshes,
Source

In some reported cases, the Amazon Appstore does not show any app that the user has downloaded or purchased. Also, no other app could be accessed from the store.

I have a Pixel 6 Pro and I’m having the exact same issues. I’ve downloaded the Amazon Appstore app from both the Canadian and American site. Did all the troubleshooting steps @OP did, to no avail. Right now the app store app opens but it’s like it isn’t connected to the server. Placeholders are present but when you click on one, or anything, it simply says No apps found.
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This bug also causes the apps to be unable to update. While some apps may continue to function properly, other apps that constantly need to receive data require updating to continue working.

As an example of the above are the Candiab and TuneIn apps. While the former may continue to function without updating, the latter requires an update:

An Amazon staff member confirmed that they are aware of the issue. At the moment, they are working on a fix, but there is no estimated date for its arrival.

Hello Forum-Community!

So sorry to know you all are experiencing the issue with Amazon Appstore on Android 12.

Our technical team is aware of the issue. I checked and they are still working on the resolution.
Source

If there is any new development in this matter in the coming days, we will update this article. So, stay tuned with us.

05:33 pm (IST): While the issue is yet to be fixed, the Amazon Appstore now displays the following message:

We’re excited about Android 12 too. Unfortunately, we’re working through some issues. Thank you for your patience while we get your Appstore back.

10:12 am (IST): Amazon’s technical team has come out to provide steps that affected users on Android 12 can take to restore the functionality of the Amazon Appstore.

Featured Image: Amazon

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