[Updated] Nest Hello Doorbell reboots or goes offline when button is pressed? You aren't alone, but there's still no fix in sight

New updates are being added at the bottom of this story…….

Original story (published on November 30, 2021) follows:

Nest Hello Doorbell is one of the Google’s home security devices. It has features such as facial recognition, notifications, and a communication system.

However, many of its users are reporting some malfunction. It seems that the Google Nest Hello Doorbell reboots or goes offline when its button is pressed (1, 2, 3, 4, 5).

Google Nest Hello Doorbell reboots or goes offline when button is pressed issue

According to the reports, problems start to happen suddenly. Most cases agree that the device goes offline while someone rings the bell.

First, the ring bell sound would stop for no reason. And a few seconds later, its camera also turns off.

I’ve had my Nest Hello Doorbell since 2018, it worked perfectly and without issue until recently. Now everytime someone presses the button, it cuts out mid ring in the device, and loses power. The camera stops working until maybe 30 seconds later. Does anyone have any suggestions on how to resolve this issue?
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Ringing doorbell causes Nest Hello camera to go offline
I have Nest Hello on the front door and it’s always online but recently it started going offline when someone rings the bell . Have checked the wiring the housing isn’t hit have checked the network and no issues this only happens with the doorbell when someone rings it Obviously this is the most important time as you cannot see who it is nor speak to them if you are not home. It’s extremely frustrating – anyone else having this issue?
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This means that the main functions of the Hello Doorbell (such as seeing the person who rings the bell or speaking to them) are completely disabled.

The battery could be responsible for the issue

Some users suspect that the issue is related to the battery. It is possible that after a while, the battery capacity has reduced so much that it cannot power the doorbell. Also, the battery could be sensitive to cold.

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I am having the same issue. Press button and the doorbell shuts off. I tried changing to the Thanksgiving chime and it has the same problem. I turned off the indoor chime and no more problem. Turned the indoor chime back on, and the problem is back. It must be the battery not able to compensate anymore for the power drop when the doorbell is pressed. It’s cold here (30’s) and I’ve had it since 2019. No other issues with it recording footage, etc between doorbell presses. Just started within the last week or so.
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Multiple reports agree that the problem appears on active devices from 2018-2019, which increases suspicions about battery degradation. However, this has yet to be confirmed.

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Google team is already aware

The issue was escalated to Google for at least a couple of weeks. But, there is still no official statement on the matter from the company.

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If there is any new related development in this regard, we will update this article. So, stay tuned with us.

Update 1 (December 09)

04:50 pm (IST): A few recent reports (1, 2) add weight to the theory that the battery may be sensitive to cold temperatures which leads to the problem.

Unfortunately, Google is yet to share any further details regarding the issue. Thus, we’ll have to take this information with a pinch of salt for the time being.

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Jean Leon

A tech enthusiast since ever. I like to always be up to date on the latest news in the industry and write about it. Twitter: @jean_ERdC