[Updated] Roku users reporting issues with some apps not opening, crashing or giving network errors after latest v10.5 update

New updates are being added at the bottom of this story…….

Original story (published on November 18, 2021) follows:

Roku is one of the most popular Smart TV platforms out there. However, lately it has been experiencing many operating problems.

Roku users are reporting that some apps are not working well, throw network errors or just crash. Everything would have started after a recent update.

According to user reports, some apps on Roku started to take a long time to open, while others never did it.

Also, nothing that affected users have tried to resolve the problems has worked. Neither router reboots nor a factory reset to the device managed to help.

I have a Roku TV in my living room and have had no problems since I put it up in April. Yesterday I went to use it and noticed it wasn’t working right. Some apps took a long time to open and then took forever to start playing a video (YouTube, Netflix ) or other apps wouldn’t open at all (Disney+, Hulu, prime video). Thought it was the router so I reset it, but that didn’t help. Restarting the tv didn’t fix it either. I finally factory reset it but that didn’t work. Router says it’s connected just fine, Wi-Fi setting also say the same on the tv. Nothing has changed in my setup so I’m completely stumped on what could be causing the problem.
Source

The problems reportedly started after the arrival of the v10.5 Roku update. This update seems to have been forced by the devices, so users could not have avoided it.

Roku forced an update to 10.5 tonight and now my Roku Ultra won’t open any apps
I have a 4670x Roku Ultra and, out of nowhere, the Roku restarted itself and opened with a screen about the new 10.5 update. A short while later, I attempted to open an app and got only a white box with “Loading” and a swirling circle. Left it there for a few minutes and nothing happened. I performed a system restart and tried again. Same thing.
Source

Reports of network errors and app crashes on Roku had already emerged for several months. In those cases, the apps involved will be HBO Max and ESPN+.

Hi, I click on HBO Max and it will not start. It says application error, lost connection to the server, error code:32. I can play HBO max on another device, so the issue is specific to Roku.

Thanks in advance for any help.
Source

At the moment, there is no official statement from Roku on the matter. Therefore, it is not known if they are aware of the problem, or if they are working to fix it.

If there is any new development in this regard, we will update this article. So, stay tuned with us.

05:15 (IST): Responding to a user’s complaint on the community forums regarding Disney+ not working on Roku, an employee from the company confirmed that the issue has been passed on to the team for further investigation.

I have passed along your information to our Roku team for further investigation. We’ll get back to you once we have an update is available I’ll be sure to let the Community know.

In the meantime, if you haven’t tried the solutions that were provided by our customers on this thread that reported resolved the issue, I recommend you do so. (Source)

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