Google Wifi Digital Wellbeing not loading issue in iOS Home app ('Couldn’t open settings' error) under investigation

Digital Wellbeing by Google is an attempt to get an overview of all your digital habits. It gives you a daily view and helps you analyze how much time you spend on different apps.

The feature is now built into the latest versions of Android and allows users to disconnect whenever they want to. Moreover, you can also set time limits on various apps. Additionally, one can also customize notifications for specific apps.

Digital-Wellbeing

However, some who use Digital Wellbeing on iOS and Google Wifi Access Points say that they are unable to open Digital Wellbeing from within the Google Home app. Whenever they try to do so, they are greeted with the message ‘Couldn’t open settings, try again.’

Others complain that they are unable to modify their Digital Wellbeing settings from the Google Home app. This is really frustrating for those who use the feature on a daily basis.

Common troubleshooting steps such as reinstalling the app don’t help in fixing the issue. You can see the error that pops up in the image below.

Google-Wifi-Digital-Wellbeing-iOS-not-working
Source

Using iOS and Google Wifi Access Points, cannot open Digital Wellbeing within the Google Home App. Get the message Couldn’t open settings, TRY AGAIN. Rebooted phone, rebooted entire network, deleted Google Home App, still doesn’t work, same error. App version 2.42.120 and iOS version 14.7.1. Found some Reddit posts but they are a few months old and either resolved itself or no further comments. Any help is appreciated.. Get the message Couldn’t open settings, TRY AGAIN.

The user also said that they

Rebooted phone, rebooted entire network, deleted Google Home App, still doesn’t work, same error. App version 2.42.120 and iOS version 14.7.1. Found some Reddit posts but they are a few months old and either resolved itself or no further comments. Any help is appreciated.
(Source)

I am using the google home app for a google nest hub and am also getting “Couldn’t open settings, try again” and i need to get into that settings to edit my restrictions because I cannot edit my routines
(Source)

As it turns out, a Community Specialist shared that they had elevated the issue with the concerned team, who are now trying to fix the problem.

Google-Wifi-Digital-Wellbeing-iOS-not-working-acknowledgement
Source

They also shared a potential workaround that has helped some fix the Google Wifi Digital Wellbeing bug on iOS devices.

Hey, all. I don’t have a solid answer on a fix yet, but I did learn something today that might be causing this issue for some of you. You might have an issue with your permissions in iOS affecting Home’s ability to function fully. If you can review your app permissions in Home, there might be some permissions that need to be enabled to free things up. Take a quick look at that and see if it works for you. Thanks.
(Source)

As always, we will keep track on further developments on the matter and let you know when Google comes up with a fix for the Google Wifi Digital Wellbeing issue on iOS devices.

Note: We have more such stories in our dedicated Google Section so be sure to follow them as well.

Featured image source: Google Wellbeing

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Anurag Chawake

My fascination with technology and computers goes back to the days of Windows XP. Since then, I have been tinkering with OS, mobile phones, and other things. When I am not working on anything, you will find me enjoying video games on some Discord server.