[Update: Aug. 25] WazirX app not working or down, throwing "unknown error occurred" notification

This article is being continuously updated…

Original story (from May 05, 2021) follows:

We understand service outages or breakage are pretty common. But when an outage ends up concerning a massive user base, it becomes worth highlighting. Something similar is happening with WazirX: Bitcoin & Cryptocurrency Exchange in India as of writing this.

For past some time, a proliferation of reports saying WazirX is down, not working and showcasing a message stating “unknown error occurred” on accessing are populating the online discussion platform Twitter. Take a look at what some of the complainants have to say:

#wazirx not working again
c’mon
@WazirXIndia
you can’t let this happen everytime
source

Why is wazirx exchange not working
source

@WazirXIndia
my deposit amount is not reflecting, no response from support team also , UPI is not working. Whats happening?

@WazirXIndia
#WazirX #WazirXScam
source

WazirX is not working. Showing no crypto currency list, no history and no portfolio details.
@WazirXIndia

@NischalShetty

@Buddha
source

While reports continue to snowball, a few hours back the official Twitter handle for WazirX acknowledged an issue stating:

We’ve received reports that you’re facing delays in WazirX app and website.

We’re investigating the issue and working on a fix. We’ll update you as soon as it’s done.

Thank you for your support!

But there is yet to come any recent development on the matter.

Worry not, we’re keeping a close watch on the service providers’ social media channels for more information this. We’ll share with you the relevant developments as and when we bump into any. So keep a tab of this space for the latest info on the matter.

WazirX has now given a word on why UPI is not working. Here’s what they have to say:

Why is UPI not available on WazirX?

It’s because our current banking partner has removed UPI option. Any pending UPI deposits will get reverted to your bank account within 5 business days.

We’re talking to more banking partners and working hard to bring back UPI soon.

If you’re struggling with delays in IMPS/NEFT/RTGS deposits, please be informed it’s a known issue.

Delay in IMPS/NEFT/RTGS deposits from our payment partner’s end

Due to a network issue at our banking partner’s end, some of you might get error while depositing INR. We’re working with them to solve this ASAP.

NOTE: Funds are safe.

If your money has been debited from your account, it WILL be credited to your account ASAP.

WazirX app and website have been down for hours now. While the issue was acknowledged by support hours back and there is yet to come a solution. Here’s what support on Twitter said:

Reports of delays in app

We’ve received reports that you’re facing delays in trading, viewing order book and trade history on WazirX app and website.

We’re investigating the issue and working on a fix. We’ll update you as soon as it’s done.

Thank you for your support!
source

Here’s the latest status:

Apologies for the inconvenience you had to face. Team is currently working on this and it’ll get fixed soon.
source

There have been several complaints from users about WazirX UPI not working and the payment service has now taken to Twitter saying that UPI is under maintenance and the tech team is working on it.

We hope you are doing good. We are aware of this issue. We deeply regret the inconvenience caused. It’s under maintenance and the tech team is working on it. Rest assured it will be fixed soon. We request your kind patience in the interim. Thanks!
Source

A section of WarizX users is noting that the UPI deposit function is not working. In response to these complaints, the service is acknowledging that the UPI deposit option is currently under maintenance.

Meanwhile, users are advised to deposit via Netbanking, Mobikwik, or P2P.

Hope you’re doing well. We regret the inconvenience caused. The instant UPI deposit option is currently under maintenance. Our team is rigorously working to resolve the same and you can expect it to be resolved at the earliest. We request your patience and co-operation in the interim. Meanwhile, you can deposit via Netbanking, Mobikwik or P2P. Thanks!
Source

It seems that WazirX users can’t catch a break with the app as the UPI deposits have been temporarily paused according to an official announcement.

This comes as a big disappointment to most users since the market has been down and it’s a good time to buy up Crypto. Here’s the official statement.

UPI deposits temporarily paused

We’re working with our payment partner to make INR deposits via UPI live as soon as possible. Meanwhile, we request you to use other payment options: MobiKwik and P2P, for INR deposits.

Thank you for your patience (Source)

WazirX users are once again stranded because the app has stopped working. Many have taken to Twitter to report the same.

Fortunately, the company has confirmed that they are aware of the issue and are currently investigating.

📢 Reports of delays in app

We’ve received reports that you’re facing delays in accessing WazirX app and website.

We’re investigating the issue and will update you as soon as it’s fixed. (Source)

WazirX posted a tweet earlier confirming that they’ve fixed delays in the app and on the website.

Delays in app and web are now resolved and team is still monitoring. Thank you for your support. (Source)

Wazir X has suspended the USDT withdrawal function. This is causing inconvenience for many.

WazirX has clarified that the USDT transfer function has been suspended temporarily and they are working on a fix.

Hi Naresh! Apologies for the inconvenience caused. However, the withdrawal of USDT is temporarily suspended. Rest assured the team is working hard to fix this & we’ll make an announcement when we resume the withdrawals. Thanks!
(Source)

IST 11:25 am: WazirX users have been experiencing issues and delays over the past few hours, an issue that has already been acknowledged.

Now, the company has come out to report that the issue has now been fixed.

We’re aware that were some delays in the WazirX app & web. This has been fixed. Please try now and if you still face issues please chat with us.
Source

IST 06:08 pm: As usual, crypto prices have shot up again and WazirX app users are once again having to deal with various issues, including the chart disappearing. The company’s support team claims that they’re working to address the problem.

Hi Rahul! We’re aware of the issue that you’re facing in WazirX app & web. We’re investigating it & working on a fix https://twitter.com/WazirXIndia/status/1465636734402809856. We’ll update you as soon as it’s done. Thanks for your patience! (Source)

01:53 pm (IST): WazirX support has informed that they have a server maintenance going on. And as a result, INR withdrawls are temporarily paused.

Update on INR withdrawals. Due to maintenance at our payment partner bank, INR withdrawals were temporarily paused. Meanwhile, we’ve partnered with another provider and an initial roll out of 10% has already been completed. Thank you for your patience 🙏 (Source)

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