My O2 issue preventing O2 UK users from adding Bolt Ons, viewing or paying bills gets acknowledged

O2 UK, also known as Telefonica UK is the largest telecommunication company in the United Kingdom. It was founded back in 1985 and has more than 31 million users as of September 2021.

Last year, Telefonica merged the brand with Virgin Media into a 50/50 venture. Apart from being a mobile network provider, O2 also offers other services such as fixed-line and broadband.

The company also has an app that helps subscribers manage their active plans and pay bills amongst other things. Users can also add a Bolt-On in case they are low on minutes, text, or data.

That being said, some users say that they are experiencing issues (1,2,3,4,5,6,7,8,9,10) with the My O2 app. Many say that whenever they try to add a Bolt-On, view statements, or pay bills, an error pops up saying ‘This information is not available at the moment. Please try again later.’

It is really causing inconvenience since affected users have no way of paying bills or adding data unless they visit the O2 website on a desktop. You can see how the error looks like in the image below.

good afternoon i am trying to pay my bill online and keep getting a message stating there is a problem and to come back later. I have tried via the 02 app and website but have the same issue! I am currently abroad so unable to contact o2 to make the payment. Please can someone advise how I can pay my bill without it becoming an arrears or showing as missed payment.
(Source)

I am tearing my hair out. Every month I get a text message saying Its time to Pay your bill I follow the link, sign in and it takes me to View your Air Time. On this page there is a link to Pay Bill. No problem. I always pay promptly. Ok. However this month, when I try to pay my bill. I can’t get past the view your bill stage, , which means I can’t get to the next stage of paying it. Both pages show the message Oops Something Went Wrong (with a cloud and a sad face) you get the picture.
(Source)

Fortunately, it turns out O2 UK is aware of the My O2 app not working issue and said that they are trying to resolve it as quickly as possible.

Like always, we will update this article when O2 UK fixes the issues with the My O2 app, so make sure you keep checking this space.

Note: We have more such stories in our dedicated O2 UK Section so be sure to follow them as well.

Featured image source: O2 UK

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