[Update: Fixed] HSBC banking app not working on Google Pixel 6 & 6 Pro, fix in works
New updates are being added at the bottom of this story…….
Original story (published on November 23, 2021) follows:
Since Google Pixel 6 and Pixel 6 Pro are launched, users have been complaining about various kinds of issues with these handsets. And it seems that the streak of bugs is not over yet.
A section of Google Pixel 6 users are now reporting (1, 2, 3, 4, 5) issues with the HSBC banking app. Users say that they can’t download this app from PlayStore and it throws an error message – ‘Your device is not compatible with this version.’
Users can’t download HSBC banking app on Pixel 6
Many users took to Twitter, Google forum, and Reddit complaining that they are unable to download the HSBC banking app on their Pixel 6 devices that come pre-installed with Android 12.
Here are some reports for reference:
@HSBC_UK there is no app compatibility with the HSBC UK android app and my phone, which is the Google Pixel 6. I am trying to log on with my laptop but I can’t get in without a DSK, which I can’t generate because I don’t have access to the mobile banking app. What to can I do? (Source)
@HSBC_UK when are you planning to make the banking app work on pixel 6? I’ve tried to look online but can’t find any information. Based on how important a digital secure key is now this must be a priority (Source)
As apparent from the reports above, it clearly seems that the HSBC app is incompatible only with Pixel 6 devices, while the other Pixel phones with Android 12 can easily run this application.
On the brighter side, HSBC is reportedly aware of this glitch with Pixel 6 and said that the devs are currently working on a fix. Moreover, the upcoming app update should fix this issue, so users have to wait until then.
Hi William, thanks for reaching out this morning, we appreciate your thoughtfulness here! We are aware of the issue with our HSBC Mobile Banking App with the Pixel 6’s, and please be assured that our digital team is currently working very hard to resolve this issue.^XP (1/2) (Source)
We hope that this bug gets fixed as soon as possible since the Pixel 6 users aren’t able to use the HSBC banking services.
That said, we will keep you updated on the further development of Pixel 6 HSBC app not working issue as and when anything new comes to our notice.
In the meantime, you can also go through our dedicated Pixel 6 bugs and issue tracker to get insights over all the ongoing bugs that are affecting Pixel 6 users.
Update 1 (November 27)
05:02 pm (IST): HSBC UK support is recommending users to switch to a physical secure key for the time being to access their accounts online. Unfortunately, there’s still no ETA for a resolution.
Hi Ehsan, sorry about this our teams are doing their best to fix this, what you can do for the moment is switch to a physical secure key which will help you use online banking until its resolved, you can order one by calling 03456 002 290 or from branch. (Source)
Update 2 (November 30)
11:35 am (IST): HSBC support has confirmed that the latest app version R3.15.1 should run on the Pixel 6 series without any problems.
The new Pixel 6 devices should now be compatible with the latest Android version of the UK mobile app (R3.15.1) that has gone live today (29 November 2021). May you please check if you have an update of the app. (Source)
Note: We have more such stories in our dedicated Google section, so make sure to follow them as well.
PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.