[Updated] Gate.io iOS app crashing after latest update (users unable to login) issue officially acknowledged

New updates are being added at the bottom of this story…….

Original story (published on November 06, 2021) follows:

Cryptocurrency has trended as a global phenomenon in recent times and has evolved as the best-performing asset. And coming to light is a crash-related issue with one of the popular cryptocurrency exchanges platforms – Gate.io.

Bracing blockchain assets like BTC, LTC, Ethereum, and Qtum, etc., Gate.io is a one-stop store for crypto trading. However, the platform has been giving iOS users a tough time after a recent update, as complaints have been surfacing for about a week now.

If the reports on microblogging site Twitter are to go by, folks are not able to log in, as the app keeps crashing. For a quick glance, here’s how some of the affected word Gate.io app crash:

@gate_io
The i̇phone iOS app i̇s not woki̇ng?
source

@gate_io @GateioFutures
I can not open the Gate App on İOS why ???? removed and download again . ITS NOT WORKING !!! After İphone update
source

What happened ?? The app does not work at all with the iPhone
I downloaded it 20 times and it never works What’s the problem????
source

What’s appeasing is that the company has at least officially spoken on the matter, acknowledging the glitch, telling the affected the matter is being looked into. Take a look at what they have to say:

Hi there! We are already working on the iOS mobile app issue. We will update you guys once already available. Please access your account via desktop browser or android device in the meantime.
source

While the company is aware of the issue it’s worth mentioning, no ETA has been provided for the fix as yet. Those affected may have to wait for long as the reports have been coming for about a week now (but there is no fix in sight).

Rest assured, we’ll be keeping an active track of the developments and will keep you posted.

03:25 pm (IST): A couple of users have confirmed that the issue was fixed after the latest update that has hit the App Store.

They pushed another update, just go to apple store and update the app again (Source)

Thanks … I had to reinstall the app for few times before it’s starts working again (Source)

One individual, however, claimed that they had to reinstall the application in order to get it to work again.

PiunikaWeb started as purely an investigative tech journalism website with main focus on ‘breaking’ or ‘exclusive’ news. In no time, our stories got picked up by the likes of Forbes, Foxnews, Gizmodo, TechCrunch, Engadget, The Verge, Macrumors, and many others. Want to know more about us? Head here.