Apple reportedly charging Mac owners to replace bricked motherboard after macOS 12 Monterey update

macOS 12 Monterrey has been available since October. However, the update is not getting along with some older Macs models.

Recently, Mac users have been reporting that, after upgrading to macOS 12 Monterey, their computers bricked.

Mac owners being charged by Apple for the repair

Taking into account the above, the old Mac models being bricked after the update to macOS 12 Monterrey was not the fault of the users. Therefore, Apple’s warranty would be expected to cover this problem.

However, some users report that they are being charged by Apple for a repair of their bricked Mac (1, 2).

The brick can occur in last year’s models

The problem described above would have happened on older models, but not as old, as the 2020 MacBook Pro:

i updated 2 Mac at the same time. One is Pro and one is Air, both 2020 versions. All are on intel chip. Air was fine after upgrade. Pro one is dead as cold now. Didnt come back after restart. 2020 Macbook Pro with i5 and 16gb ram. I tried SMC, tried reviving using another mac snd didnt work. Going to take it to genius bar tomorrow. I am in the middle of my semester and this is really frustrating.
Source

As expected, users affected by this serious problem tried to claim Apple’s warranty to recover their device.

However, something that some users did not expect is that Apple would be charging them a large amount of money for the repair of the device.

I also updated my MacBook Pro to Monterey and it is just black when trying to boot up. I know that it’s on for 2 reasons. 1. It can get extremely hot and 2 the mousepad clicks. I took it to Apple Genius Bar and they state it is due to my logic board. I’ve never had any issues until I updated and they say that I will owe $500 to fix it. They say that there’s no way the update caused a hardware issue but I had no problems before I updated. They said there’s nothing that they can do except that I pay the $500.
Source

Apparently, the problem occurs due to a failure in the motherboard after the update, which must be replaced to ‘revive’ the device.

I took the 2018 MBP to the apple store. The Genius Bar said tht they were not surprised as motherboard damage can happen after an update. They said my MBP is dead but they can check if the damage was due to a safety issue or not, given the burning smell. If it is they will fix for free. If not, he said the fixing cost doesn’t justify it. Perhaps buy a new one.
Source

For now, avoid macOS 12 Monterrey if you have a Mac from previous years

At the moment, Apple has not officially commented on these reports. As long as this does not happen, it is advisable to avoid updating to macOS 12 Monterey if you have a Mac from previous years.

In the coming days, if there is any new development in this regard, we will update this article, so stay tuned with us. You can also check the bug/issues tracker dedicated to macOS 12 Monterey.

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Jean Leon

A tech enthusiast since ever. I like to always be up to date on the latest news in the industry and write about it.