[Update: Nov. 04] Shudder app casting issue on Google Chromecast gets acknowledged
New updates are being added at the bottom of this story…….
Original story (published on October 25, 2021) follows:
Since its launch, Google Chromecast has become one of the most popular tools due to its multimedia streaming capabilities and ease of use. It also offers compatibility with third-party applications and services, such as Shudder.
However, many Shudder users are reporting operational problems between the two platforms that prevent their content from being cast through Chromecast.
What is Shudder?
Among the many video streaming services available out there, Shudder stands out thanks to the focus of its content. Among its catalog, you can find both classic horror movies and original content from the platform.
Although the service already enjoys a solid user base, in the times around Halloween it becomes even more popular. Therefore, it is a key time in which its proper functioning must be ensured.
But, its users are not happy due to the malfunctions that Shudder is having with Google Chromecast. This can be evidenced through many reports (1, 2, 3, 4, 5) with complaints that one cannot stream content from Chromecast to any device.
According to the reports, Shudder is currently the only service that is suffering from this kind of problem. Apparently, according to the experiences described, all other streaming apps are working correctly with Chromecast.
Considering the above, it is likely the fault of Shudder’s development team. Users report that many times while trying to stream from Shudder using Chromecast, all they get is a ‘server is unavailable’ error.
At other times, trying to stream from Shudder using Chromecast results in an everlasting loading screen with the circle spinning over and over again, but content never gets displayed.
Users have tried multiple things to try to solve this problem. They tried removing and reinstalling the Shudder app, disconnecting and connecting the Chromecast device, or rebooting all the devices involved. But nothing worked.
A potential workaround
While waiting for an official fix from the Shudder development team, users discovered a workaround for Android devices that has helped some.
Those affected can try to clear the Shudder cache. This can be done by searching for the app in the application drawer, hold-press the icon, accessing ‘App Info’, select the option ‘Clear Data,’ and then selecting ‘Clear Cache’.
Shudder is aware of the casting issue with Google Chromecast
In their official statement, they indicate that they have found a ‘possible factor with their hosting environment’, but they are still investigating about it.
However, there is no estimated time for the arrival of a fix, so those affected may have to wait a little longer. Rest assured, we’ll keep you informed about all the developments on the matter.
Update 1 (October 27)
06:50 pm (IST): The support team provided a workaround for the casting issue until they fix the issue. The affected users can try and cast using the computer if they have such an option.
Update 2 (November 04)
04:57 pm (IST): Shudder has confirmed that they are still working to fix the problem but don’t have an ETA. That said, those who have certain Samsung TV models can download the new Shudder app and view content as usual.
We are working diligently to push out a fix for the casting issue and hope to have it resolved ASAP.
Apologies for any inconvenience caused. (Source)
Featured image: Shudder
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