[Updated] Insurgency Sandstorm freezing or crashing issue troubles Xbox, PlayStation, & PC players (potential workaround inside)

Here’s the crux of the article in video form:

New updates are being added at the bottom of this story…….

Original story (published on September 30, 2021) follows:

Developed by New World Interactive and published by Focus Home Interactive, the Insurgency: Sandstorm is a tactical FPS video game that was initially released in December 2018.

This video game was released as a sequel to the original ‘Insurgency’ launched back in 2014. It was just recently made available on PlayStation 4 and the Xbox One gaming consoles.

Besides, Insurgency: Sandstorm can also be played on platforms such as PlayStation 5, Xbox Series X and Series S, Linux, Microsoft Windows, and Classic Mac OS.

insurgency-sandstorm-inline-img

Since the video game was launched on two new gaming consoles – PS4 and Xbox One, the players are reporting crashing issues on Xbox PlayStation, and PC platforms. Multiple reports [1, 2, 3, 4, 5, 6] suggest that this problem is widespread.

insurgency-sandstorm-crashing-issue
(Source)

Anyone else’s game crashing immediately after spawning in? Usually happens on second round(Xbox) (Source)

Everything’s fine till I try to play , then it immediately crashes tried removing corrupt data and installing new update (Source)

Basically, the video game keeps crashing when the gamers are trying to enter the game. For some, it is crashing multiple times in the gameplay, while for others this issue is haunting occasionally.

This issue is bothering gamers on PlayStation, Xbox, or PC and it varies from player to player. Not all gamers are having the exact same issue, but in all cases, the video game keeps crashing or freezing.

The PC users have also reported that these problems are happening after they installed the latest update.

Fortunately, the company is well aware of these annoying problems and is actively looking into them. However, there is no ETA provided at the moment as to when this crashing issue will be fixed.

The officials stated that there could be issues such as game-breaking crashes, loss of audio and textures, progression bugs, etc. And all of these are under investigation.

Insurgency-crashing-issue-acknowledged
(Source)

Meanwhile, some users have also found a temporary workaround that could help you get back to the game without crashing. As per reports, changing the screen resolution to 1080p fixes the glitch.

If you are also frustrated with this crashing problem then you must try the aforementioned workaround as a temporary solution. Otherwise, wait for the permanent fix from the company side.

We hope that the company fixes them as soon as possible and the players can once again enjoy the game. We will keep you updated on the further development of the story as we receive something new, till then stay tuned.

Update 1 (October 01, 2021)

2:29 pm (IST): The social media team for the game confirmed that the developers are working to deploy a patch to fix the crashing issues.

Hi there! Sorry for the inconvenience, our team is working hard to deploy a patch ASAP! We’ll keep you posted on that matter! (Source)

Update 2 (October 02, 2021)

1:22 pm (IST): In a recent status update, the team once again confirmed that they’re still investigating the crashing issues on all platforms. There’s no ETA for a fix.

Happy Friday, pals! Two things:

– Crashing issues on all platforms are still being investigated.

– Xbox update should have fixed some issues (like inventory), however the lean and audio bugs are still being worked on.

Thank you for your patience as we work through these! (Source)

Update 3 (October 04, 2021)

4:34 pm (IST): The social media team for Insurgency responded to a user’s complaint for constant crashing with the following details:

this is a known issue we’re working to address. Setting the consoles resolution to 1080p and turning off Supersampling should help. (Source)

Update 4 (October 05, 2021)

3:51 pm (IST): While Insurgency Players on the PS4 Pro can try disabling Supersampling, PS4 players don’t have many options to go around this, as highlighted by an individual on Twitter.

insurgency-sandstorm-crashing-not-working-workaround
(Source)

Update 5 (October 06, 2021)

12:54 pm (IST): Insurgency now notes that they’re working to get a patch for this issue as soon as they can. However, no ETAs have been provided.

working on a fix asap insurgency
Source

Quick note that yes, the team is continuing to work hard to get a patch out ASAP. We are hoping the wait won’t be too much longer, but we aren’t able to put an exact date on it just yet.

Update 6 (October 07, 2021)

12:51 pm (IST): The makers of Insurgency have come out to issue a statement on the crashing issue afflicting players of the game.

In the statement, the company acknowledges this issue and notes that a few challenges in coming up with the fix mean they aren’t able to provide any ETAs.

Insurgency issue where gold edition DLC is locked
Click/Tap to zoom (Source)

Update 7 (October 08, 2021)

05:43 pm (IST): Insurgency: Sandstorm players will be ecstatic to know that a new patch is finally rolling out which supposedly addresses the crashing issues amongst a whole host of other bugs and issues.

The update is currently live for PlayStation consoles and should go live for the Xbox as well next week, according to the game’s social media team.

Game development is a wild ride, and we appreciate you coming along for it. Two days ago we had no news to share, and today we have a patch for PlayStation! The same patch for Xbox is currently under construction and will be dropping next week. (Source)

Update 8 (October 15, 2021)

07:24 pm (IST): As promised earlier, a new patch for Xbox players is now widely rolling out. Moreover, gamers can try installing the update in order to resolve crashing issues.

Insurgency support also promised an update for PlayStation players. However, no ETA has been provided.

insurgency-xbox-update-rolling-out
(Source)

Update 9 (October 20, 2021)

06:00 pm (IST): Insurgency Sandstorm developers said that they are working on the issues the players have made them aware of and will share more information on the state of those bugs sometime later this week.

The team is tooling away on fixes for the issues you have all been sharing with us here on Twitter and with our support team. We should have more information later this week, but wanted to get a post up today mainly to check-in. We appreciate your patience!(Source)

Update 10 (October 22, 2021)

04:53 pm (IST): A new patch is out for PlayStation players with a fix for the resolution issues as confirmed by Insurgency on Twitter.

A resolution patch has been released on PlayStation! See you in the field! (Source)

Update 11 (October 26, 2021)

04:00 pm (IST): Fresh reports from players suggest that the recent update — 1.05 — on the PlayStation 5 is resulting in the game crashing and freezing again. Hence, it seems that the patch didn’t address the issue.

Dude the patch is crashing my game on ps5 can’t even play (Source)

The most recent PS5 update is unfortunately resulting in frequent crashes. Major bummer. (Source)

Game is crashing after patch 1.05 on PS5. When i start the game it’s working fine, but when I finish 1st round and game loads for the second round it crashes every single time, so far 3 times in a row for PvE and PVP. Before this patch it worked well. Fix it pls. (Source)

Update 12 (October 28, 2021)

04:18 pm (IST): Insurgency has confirmed that PC players and Consoles players will be getting a new update as version 1.11. This update will bring a number of crash and bug fixes for Consoles too.

Quick update:

🖥️ PC players – we haven’t forgotten you! The next major update (aka 1.11) is en route.
🎮 Console players – that same 1.11 update will include a number of crash and bug fixes.

We will share more information as we have it. Thanks! (Source)

There’s no ETA for the release of the update yet.

Featured image sourcePlayStation

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