[Update: Missing details fixed] Barclaycard disappeared or missing from Barclays mobile banking app? Bank aware of credit card access problem

There are new updates that have been added to the bottom of the story…

Original story (from March 1) follows:

Is your Barclays app not working properly? Just yesterday, Barclays UK had a major outage that affected it’s mobile banking as well as Barclaycard app. It took quite a few hours for the bank to restore things back to normal. But today, another problem is coming to light.

Customers are complaining about Barclaycard credit card missing from the banking app. here are some reports:

https://twitter.com/PolarAndroid/status/1101410019990491136
https://twitter.com/folkypunkcas/status/1101396617779920896
https://twitter.com/chloetayls/status/1101381277163421696
https://twitter.com/DavidPritty/status/1101377749703380993
https://twitter.com/MarkThompson728/status/1101381011554922498

For its part, the bank’s customer care on Twitter has acknowledged the problem, and has said they are working on a fix. Meanwhile, they have also shared a workaround:

we’re aware that customers Barclaycards are not showing at the moment

Sorry for any inconvenience. The team at Barclays are working on a fix

We’re keeping a close watch on the matter, and will be updating the story with more relevant information as and when we notice anything newsworthy. Until then, use our comments section below to let us know your current experience with the app.

Update 1

Barclays has officially acknowledged the problem:

We’re sorry you can’t view your Barclaycard in your app right now – we’re working to fix this. Everything else is working fine

barclaycard-issue

Update 2

Barclays social media account is now providing an ETA for fix, saying the issue will be resolved by the end of the day.

We are aware after yesterday’s unplanned outage that our customers’ Barclaycard’s are missing from the app. We’re working to get this fixed and we’re hoping it’ll be fixed by the end of today

So turns out yesterday’s outage is still not fixed:

Update 3

Barclaycard social media account is advising users to try out the MyBarclaycard app in the meantime.

https://twitter.com/Barclaycard/status/1101411822178050048
https://twitter.com/Barclaycard/status/1101412686427013122

Update 4

Looks like the feature was intentionally removed:

Update 4

According to Barclays as well as user reports, the issue has been fixed.

Let us know in comments below if you are still facing the problem.

Update 5 (August 28)

The Barclays service is apparently again experiencing issues as we’re seeing a spike in complaints from users. You can see some of these complaints here.

The Barclays official service status page currently shows no outage. But we are keeping an eye, and will update this story as and when anything newsworthy comes to our notice.

Update 6 (August 28)

The company has officially confirmed the issue with apps. Here’s what they have said:

We’re sorry, we’re fixing a problem with your Barclaycard app right now. 09:46 (BST), 28 August 2019

We’re sorry, you can’t access your Barclaycard account in our Mobile Banking app right now – we’re working to fix this. 09:52 (BST), 28 August 2019

Update 7 (August 28)

As per their official status page, issues with both apps have been fixed.

Update 8 (Sept 08)

As per Barclays service status page, it’s undergoing a scheduled maintenance right now. Here’s what it notifies:

Sorry, we’re carrying out work right now until Sunday at 07:00. See how it affects you below:

You can’t manage your account online, in app, by phone or Pingit. The Barclaycard app is also unavailable.

You can use your card (though some payments may be declined during our work)

You can withdraw money from cash machines (except using your Barclaycard). All other services at cash machines will be unavailable

Payments into your account will be added as soon as our work is finished.

Update 8 (Sept 08)

Maintenance has now been completed.

Update 9 (Dec 20)


There’s currently a maintenance going on:

Sorry, we’re carrying out work on the Barclays and Barclaycard app until 01:00.

You won’t be able to:

View or manage you Barclaycard in either the Barclays or Barclaycard apps.

Update 9 (April 10, 2021)

Barclaycard users are once again facing issues wherein the cards have disappeared from the app. What’s good is the team is looking into this matter. Here is what @BarclaysUKHelp said while responding to one of the affected users:

we’re looking into this now. Is there anything in particular you’re needing to check on the account or Barclaycard

Update 10 (April 10, 2021)

The app is now down and throwing “Sorry there’s been a problem with our system” error (as can be seen in the image below) resulting from which users are unable to login.

barclaysdown

What’s good is the issue has been officially confirmed by @Barclaycard. here is what they said:

Hello there, we are aware of this and are looking into it. We hope to have this resolved soon, thank you for bearing with us.

Update 11 (April 10, 2021)

While the issue is being looked into, users are suggested to use online banking instead.

we are aware of the issue and are looking to get this fixed ASAP. You can still manage your account on Online Banking in the meantime.

Update 12 (Oct 27, 2021)

Going by the reports coming on Twitter, the current and savings accounts are disappearing for many, and folks are complaining they can only see the details of the Barclaycard, and not their account.

Morning
@BarclaysUK
, logged into app, all current accounts and savings disappeared, only
@Barclaycard
showing. No error codes, just blank. Can you please explain?
source

@BarclaysUKHelp
I can only see details for my Barclaycard. My current account and savings account seem to have disappeared ?!
Slightly worrying … Thinking face
source

@BarclaysUKHelp
hello, none of my accounts are showing on the app, only my Barclaycard,no error codes.
source

What’s good is BarclaysUK has officially acknowledged the issue. Here’s what they said while responding to a complainant:

Hi there, sorry to hear you’re facing some issues in the app! We’re seeing this happen for a few customers and are working to resolve it ASAP. Thanks so much for your patience
source

Many users have confused the problem with the app being completely down, however, that’s not the case.

IST 03:44 pm: Following the acknowledgement, Barclays has confirmed that its app service is now back to normal again and the issues have been fixed.

barclays-app-issue-fixed
(Source)

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My interest in technology and writing started back in 2010. Since then, I have written for many leading publications, including Computerworld, GSMArena, TechSpot, HowtoForge, LinuxJournal, and MakeTechEasier to name a few. Here at PiunikaWeb, my work involves covering on daily basis the biggest tech stories as well as scoops that you won't find anywhere else.