If you’re running into errors attempting to sign in or access previously purchased content, our teams are aware and working to identify the cause. We’ll update here when we have more to provide.— Xbox Support (@XboxSupport) February 1, 2019
[Update: Oct. 20] Xbox live not working or down today? Error code 0x87dd0006 sign in issue again erupts
There are new updates that have been added at the bottom of the story…
Original story from May 2019
It’s been almost a complete day since users of Microsoft’s Xbox gaming console have been reporting issues.
Around 12 hours back, reports erupted about the Xbox error code 0x87dd0006 sign in problem, which took a significant time to get resolved. Although Microsoft was quick to provide updates on the matter.
We have teams actively engaged on issues related to sign in and accessing previously purchased content. We’ll update again when we’ve identified the cause. Our status page will also have updates related to these issues. https://t.co/99xfLMWcZW https://t.co/67J0IUEh01— Xbox Support (@XboxSupport) February 1, 2019
Previous issues with sign in should now be resolved. We're aware of users also running into issues with purchasing new content over Xbox Live and teams are actively engaged on that as well. We'll have additional updates to provide soon.— Xbox Support (@XboxSupport) February 1, 2019
But now, we’re again seeing reports of similar problem on social media. Take a look:
Microsoft has again offered a quick update, saying they are aware of this re-occurrence of the problem, and are working to fix it.
We hear your reports of sign in issues on Xbox One consoles. Our engineers are aware and working hard to get this resolved as we speak. We will be sure to update you here as we know more.— Xbox Support (@XboxSupport) February 2, 2019
Like always, we’re constantly tracking the matter, and will offer continuous updates as when there’s something newsworthy related to the ongoing outage. Until then, share your Xbox experience with us in the comments section below.
Here’s what the Xbox Live service status page says currently:
Everything seems to be back to normal now. See here.
Update 3 (May 15)
Looks like the Xbox services have again gone down. We’re seeing a lot of user reports about this new outage. You can check out the reports here.
It’s worth mentioning that Microsoft is already looking into an Xbox related issue. Here’s how team Xbox explained it on Twitter a few hours ago:
We are currently investigating reports of users unable to redeem content on Xbox 360 consoles & web store
At the moment, we’re not sure if this ongoing outage is related to the above mentioned problem in any way. Anyway, we’re keeping an active tab on the situation, and will provide more updates related to this outage as and when we notice something newsworthy. Until then, keep a tab here and share your experience in the comments section below.
Update 4 (May 15)
The official Xbox status page shows everything is working as it should. Let us know if the problem still persists for you.
Update 4 (July 11)
There seems to be a new Xbox outage at the moment. A lot of users on social media platforms (like Twitter) are complaining about not being able to access Xbox Live services, suggesting the Xbox servers may be down at the moment.
The official Xbox status page shows everything is working as it should. Anyway, we are searching for more details currently, and will update the story if we find anything newsworthy.
Update 5 (July 11)
It has now been revealed that the Xbox Live Core Services (Signing in; creating, managing, or recovering an account; search) are down at the moment. Microsoft says they are looking into the matter.
Here’s the official statement, as posted on the Xbox status page:
Our engineers and developers are actively continuing to work to resolve the issue causing some members to have problems signing in to Xbox Live
Update 6 (July 11)
Some users are now reporting the problem is fixed for them, meaning the servers may be coming back up gradually.
Update 2 (August 18, 2021)
09:05 am (IST): Xbox users have stormed Twitter and other social media platforms to seek help as the service is once again down and not working. Downdetector also shows a major spike in the number of reports from users indicating that Xbox Live is down.
Apart from that, Xbox has indeed acknowledged the issues and has updated the official status page indicating that there are issues with the Store and Subscriptions, Games and gaming, as well as Cloud gaming.
01:05 pm (IST): Xbox support confirmed that users should now be able to launch content once again.
Users should now be able to launch content once again. Thank you for being patient. As always, we’re here and listening. (Source)
Update 3 (October 20, 2021)
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