[Updated] Fitbit (Sense, Versa, Ionic, Charge, Luxe, etc.) updates, bugs, issues, & problems tracker: Here's the current status

New updates are being added at the bottom of this story…

Original story (published on August 11, 2021) follows:

Fitbit has a vast portfolio of smartwatches and trackers including the Fitbit Ace, Inspire series, Charge series, and many more.

While Fitbit provides support to all the trackers and smartwatches that are currently in its portfolio, it also supports some of its discontinued products.

Fitbit Charge 4

This means that the fitness vendor provides software updates including improvements, bugfixes, and even new features to its devices.

However, there are times when Fitbit trackers and smartwatches do not perform the way they are supposed to. The Fitbit community is full of bug reports and issue threads from Fitbit users.

Fitbit tries to resolve most of the issues and problems by promptly assisting affected users through various troubleshooting steps and software updates. However, it is not feasible to get rid of each and every issue when it comes to software.

Fitbit Sense

To recall, there were reports of multiple connectivity issues with Fitbit Luxe, notifications not coming on Fitbit Versa 3, and more.

On the other hand, there were SpO2 data syncing and ‘Notification service is not running’ issues with the Fitbit app which is used to manage the trackers and smartwatches on smartphones.

Moreover, the Fitbit OS 5.2.1 update came out pretty recently for the Fitbit Sense and Versa 3, however, it did more harm than good. More on that here.

Fitbit Versa 3

All in all, there is always a possibility of bugs and issues affecting gadgets like those from Fitbit even after proper maintenance.

Thus, we will keep tabs on all the issues and problems that are or will be affecting Fitbit products. Apart from that, we will also track software updates for the trackers, smartwatches, and Fitbit app.

So, be sure to keep a weather eye on this tracker as we will constantly update it as and when we get new information.

Update 1 (August 16)

12:25 pm (IST): Fitbit users are reporting an issue where their Fitbits seem to be sending out emails to its users’ contact lists. The team over at Fitbit says it is looking into preventing or minimizing the impact.

fitbit issue

Update 2 (September 27)

05:26 pm (IST): The incorrect floor/step counter bug seems to be plaguing the Fitbit Sense as well. A mod confirmed that a fix is in the works. Head here to know more.

Update 3 (October 06)

06:36 pm (IST): Fitbit Luxe users who’re dealing with connectivity issues should make sure to install the latest available update if they haven’t already. The software update supposedly was meant to fix connectivity issues on the device.

Update 4 (October 12)

11:00 am (IST): The Fitbit Luxe is getting a new update with version 1.151.16 and this build brings SpO2 tracking tool along with Always-on Display. Here’s the changelog.

VERSION 1.151.16
– To keep the clock visible at all times, turn on the always-on display setting. For more information, see How do I see the time on my Fitbit device?
– Luxe estimates your blood oxygen saturation (SpO2) while you sleep. For more information, see How do I track blood oxygen saturation (SpO2) with my Fitbit device?
– We increased the font size on your tracker’s screen.
– This release includes bug fixes and improvements.

Fitbit software updates, issues, and problems tracker:

Fitbit software updates tracker

Devices Software update version
Fitbit Sense and Fitbit Versa 3 Fitbit OS 5.2.1
Fitbit Luxe Fitbit OS 1.151.16

Fitbit bugs, issues, and problems tracker

Bug/issue Affected device(s) Status
Connectivity (sync) issues Fitbit Luxe Fixed
Issue with tracking too many stairs (wrong floor count) Fitbit Versa 3/Sense Acknowledged
Notifications not coming through Fitbit Versa 3 Acknowledged
Excessive battery drain due to the constant Coach app update/install Fitbit Versa 3 Fixed
SpO2 data syncing bug Fitbit app Fixed but still persists, as per reports
Bug/issue Affected device(s) Status
‘Notification service is not running.’ error message Fitbit app Workaround
Sleep score not showing Fitbit Versa 3 Acknowledged (Workaround)
Heartrate tracking (inaccurate data) issue Multiple devices Unacknowledged
‘Check Charger. Battery is not charging’ error Fitbit Charge 4 Workaround
Unable to stop swim tracking (clock) Fitbit Sense Workaround
Bug/issue Affected device(s) Status
Slow charging Fitbit Versa 3 Unacknowledged
Not charging, not booting (blank/black screen) or stuck on logo Fitbit Ionic Unacknowledged
Emails to Family and friends Multiple devices Acknowledged

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Deveshwar Bhardwaj

I'm a techy who is particularly fond of Android smartphones. A writer who usually finds himself on the other side of the spectrum. An artist who likes to sing and play the guitar. Also a photographer when in the mood.