T-Mobile AutoPay app 'Request Timeout' issue troubles some users, quick workaround inside

T-Mobile is one of the widely used telecommunication service that operates in several countries including the United States, Netherlands, Poland, and the Czech Republic.

It offers various services and you can manage a lot of things from the T-Mobile application. AutoPay is one such free service in the T-Mobile app that automatically makes payments on the user’s behalf using their credit card.

Sadly, the AutoPay service of T-Mobile is currently having trouble serving its users. Users of the service have complained that nearly half of the pages are showing a ‘request timeout’ error.


When the users try to reach their bills by tapping on the billing tab, the page throws a request timeout error. Not just the bills tab, clicking the shop tab gives the same error message and the issue affects both the app and the website.


@TMobile @TMobileHelp the app has been in parts inoperable for days, clicking the Shop tab results in “Request Timeout” and now the same when trying to view bill. (Source)

Heyoooo…. Not sure if its happening to anyone else but whenever I tap on the Bill tab on the app I always get request timeout. Happens on wifi and 5G… Reinstalled the app same thing (Source)

Judging from the multiple reports (1, 2, 3, 4) on different platforms, this seems a widespread issue that is haunting a large number of T-Mobile users. As a result, they are unable to access their bills, which is pretty annoying.

FYI, responding to user-queries, T-mobile support on Twitter is asking those affected to direct message for further assistance.


Meanwhile, some users were able to come out of the situation by trying a workaround. They closed the application and then reopened it, the app asked them to sign in back. By doing so, the issue was sorted out.

If you are also affected by the same problem on your T-Mobile application, then the aforementioned workaround may get it fixed. You can try it and check if it works.

These kinds of software glitches might show up sometimes and there is nothing to panic about. The company will surely provide a permanent fix soon.

While there’s no acknowledgment from T-Mobile as yet, we hope those affected get to hear back from the company soon. Rest assured, we’ll keep you updated on this T-Mobile autopay app issue.

Being a T-Mobile user, if you are also affected by this same issue then feel free to share your thoughts in the comments box below.

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