[Updated] Adobe Animate unable to export MOV videos on Mac? It's a known issue with Media Encoder v15.4 update (workaround inside)

New updates are being added at the bottom of this story…….

Original story (published on September 14, 2021) follows:

Adobe Animate, earlier called Macromedia Flash, FutureSplash Animator, and Adobe Flash Professional, is an animation and multimedia authoring program.

It is used to design animations for websites and web applications, television series, game development, and more interactive projects. However, Mac users have been facing a problem with Adobe Animate.

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According to several reports, Adobe Animate is not exporting MOV videos (.mov files) on Mac. Reports outline that while Adobe Animate shows that it is exporting the media, no .mov file gets created and Abode Media Encoder does not launch.

Adobe Animate received its last stable update as version 21.0.7 back in June and users have been reporting about this problem since at least August 2021, however, a fix for the issue is yet to arrive.

This has been affecting Mac users on both personal as well as professional fronts. However, there seems to be an explanation for this issue with Adobe Animate not exporting MOV videos on Mac.

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As per an Adobe Employee, this problem with Adobe Animate is occurring due to a known issue with Adobe Media Encoder 15.4. It seems Adobe Media Encoder 15.4 is unable to recognize the call made to it which is further preventing the .mov file export.

Also, the only way to get the export functionality in Adobe Animate to work properly is to downgrade Adobe Media Encoder to version 15.2 for the time being.

While the workaround appears to be doing the trick for some, a permanent fix for this issue with Adobe Media Encoder is still required.

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It must be noted that Adobe released an update for the Media Encoder as version 15.4.1 back in August with some bug fixes. However, this issue was not fixed in that update and Adobe is still working on a fix.

As to why Adobe has been unable to rectify the issue with Adobe Media Encoder after all this time remains a mystery as not much clarity has been provided by Adobe.

It is still good to see that Adobe is validating the fix for the problem with Adobe Media Encoder and might soon push an update for it. However, this is still based on speculation as no ETAs have been shared.

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Hopefully, Adobe soon resolves all such issues with Adobe Animate and Adobe Media Encoder so that users can work with them without any hassle.

That said, we will be back with more stories related to Adobe products as and when we get new information to share so stay tuned.

Update 1 (September 29, 2021)

05:45 pm (IST): An Adobe employee confirmed that the issue was resolved with the Animate update version 21.0.9. So if you’ve still not updated, then this should be a good enough reason to do so.

This issue has been addressed in the latest Animate update 21.0.9 released today. Please update your copy of Animate & AME to the latest using Creative Cloud Desktop application to avail the fix. (Source)

Featured image source: Adobe

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Deveshwar Bhardwaj

I'm a techy who is particularly fond of Android smartphones. A writer who usually finds himself on the other side of the spectrum. An artist who likes to sing and play the guitar. Also a photographer when in the mood.