Samsung email app not syncing on Galaxy devices is a known & widespread issue, says support

Sync or data synchronization lets you form a backup of your important data from the device’s local storage to the cloud. This data can then be accessed from any device that is synchronized with that particular cloud service.

This syncing is not only true for local data, but also other cloud-based platforms like email applications. Email syncing stores emails to a cloud server for easy access anytime.

One of the many apps that offer cloud storage is the Samsung Email. The app comes pre-installed on Samsung Galaxy smartphones and lets users manage mails over different platforms such as Yahoo, Hotmail, Gmail, and more.


However, some Samsung users are now reporting that their native email service on their Galaxy devices is having trouble syncing their data.


Anybody know how to fix it? It seems to have happened to other people on Friday too. If I delete the email app I’ll lose all my emails?

As of yesterday my Samsung hotmail account will not sync my emails. I was in bed ill at the time so i kne that no settings were changed. I have another samsung devise and the hotmail account works fine on that. Any suggestions please?

As per multiple reports (1, 2, 3, 4), affected users say emails from the past couple of days are not syncing.

Meanwhile, Samsung has already acknowledged the bug and confirmed that indeed it is widespread. In fact, Samsung says the issue with the Email app not syncing is widespread.


Going by the many reports doing rounds, this is definitely a big issue so we should expect a fix sooner than later. For now, you may try this suggested workaround to temporarily fix this issue.

The solution involves clearing the cache/data followed by uninstalling and re-installing the Samsung Email app and see if any of this works.

For now, the South Korean tech giant has not provided any ETA for a fix but we hope it gets fixed as soon as possible.

As a Galaxy user, if you’ve also been bothered by this same Samsung email syncing problem, then do let us know in the comments below. We will update you as and when we come across anything newsworthy on this matter.

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