[Update: Sep. 27] Google Nest services down for many users

This story is being continuously updated…. New updates are being added at the bottom…..

Original story (from Dec 06, 2019) follows:

Incoming is a service outage alert!

Is Google Nest down, and not working for you? Please be informed that the service is seemingly going through an outage in some regions of the US which has got the affected users to route to micro-blogging site Twitter and other online discussion platforms to highlight their concern.

Going by reports, Google nest camera, app, and website are down. Take a look at what some of those affected have to say:

#GoogleNest Nest is down. App and website login is acting super flaky and camera are rendered non-functional. However my door locks are working. Open season for smart doorbell thieves I guess.
source

@googlenest Nest cams have been down for the past 15+ mins… status? Internet and all other connected devices working normally.
source

@googlenesthelp is Nest camera service down? I am using Nest camera to watch my sleeping baby and it’s buffering for last 30 min. Please advise.
source

Here’s what users get to see:

A quick look at Down detector – a service that gives a realtime overview of outages and other issues – reflects Google Nest service is encountering a glitch in some regions. Here’s a live outage map showcasing the same:

Coming to whether there’s an official word on the matter, well, it’s yet to come. But be informed, we’re keeping a continuous tab on the service’s social media and other official channels for more information.

So we’ll update this page with relevant info as and when we catch hold of any. In case you’re facing the problem discussed here, stay tuned for more updates.

Update 1 (Dec 06)

In between the proliferating reports, @googlenest is now telling the affected users to reboot their devices.

@hm_hernandez
Hi Mike, thanks for the report. We’d like to take a closer look into this — try rebooting your router, Nest devices and phone to see if you’ll get the same result.

Update 2 (Dec 06)

According to the Nest server status page, Nest Cam Video Live and Nest Cam Video History are suffering outages.

Update 3 (Dec 06)

Nest team has finally responded on the matter saying the issue is being looked into.

Our team is already investigating on it

Update 4 (Dec 06)

Now the Nest server status page has also been updated stating “camera connectivity impacted” (investigating).

Update 5 (Dec 06)

As per the latest update on the Nest server status page, the status of the problem has been changed from ‘Investigating’ to ‘Identified.’ Let’s hope the issue gets sorted soon. Rest assured, we’ll keep you updated.

Update 6 (September 27, 2021)

10:05 am (IST): Google Nest support has confirmed that they are aware of a partial outage with the service. According to the official status page, the Nest login outage is under investigation and the Setup & Pairing, Nest Apps, and Nest Cam Live Video services are facing an outage.

We’re sorry for the trouble — we’re aware on a partial outage that’s happening and our team is already looking into it. (Source)

03:20 pm (IST): Nest support has confirmed that the wider outage has been fixed and the service should be functioning again.

Hey Sue, the wider outage has now been resolved and your Nest app and devices should be back up again. Give us a shout if anything comes up. (Source)

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