[Updated] Philips Hue app not working (stays on 'connecting') issue for some iOS & Android gets acknowledged
New updates are being added at the bottom of this story…….
Original story (published on September 24, 2021) follows:
Our modern homes are growing increasingly connected with smart appliances all around the place, all adding up to give us the ideal smart home.
Phillips Hue is almost synonymous with Smart lights at this point and their wide range of products ensure that there is something for everyone.
It can therefore get very frustrating when these products don’t work as expected as it suddenly defeats the purpose of having them in the first place.
A section of users of Phillips Hue products are finding themselves in quite the pickle as the platforms app on Android and iOS seems to get stuck at connecting.
The app won’t connect to my hub. The lights are working via HomeKit, but I can’t get in via the hue app. I’ve reset the app and repaired it with the hub, but after that, I just get the following screen – same issue with my iPad with a fresh download of the app.
Hey everyone! Today I opened the Hue app and suddenly my phone wasn’t able to connect to the bridge. I have tried everything I think. Deleted the app, checked the internet, Factory reset the bridge. But still no fix. When I try to reinstall. I get the screen that I need to press the button on the bridge. When I do that it says OK Connected. And then it goes to a black screen that says Home at the top and then Connecting with a pulsing circle. And more options. But it is not advancing. Does anyone have an idea? Thanks already…
According to the affected users, they lose access to their lights randomly, and while some have reported unplugging and replugging seems to resolve the issue, many others are a little less lucky in this regard.
Luckily, iOS users are reportedly still able to control their Hue lights using HomeKit, but the app issue continues to persist.
There have been suggestions that this issue could have been brought about by the Phillips Hue update v4.5.0 on iOS but we couldn’t find any supporting evidence of the same.
Since then, we have seen Phillips come out on Twitter to acknowledge this issue officially while responding to one of the affected users.
Hi Adam, this is a known issue, and we’re investigating it. Could you send us a direct message? We need to ask you some personal information.
As the team over at Phillips Hue continues to investigate this connecting issue, all users can do is wait to see what becomes of this.
As usual, we shall be here to keep an eye on this and update back as and when we get more info so stay tuned to PiunikaWeb to be the first to know.
Update 1 (September 25)
03:26 pm (IST): Responding to a user’s complaint on Twitter regarding the app not working, Philips Hue said to use third-party apps in the meantime.
We are working very hard to have this fixed asap. Please use a third party app in the meantime. (Source)
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