Diablo 2: Resurrected lost progress, offline characters disappearing, & unable to play online issues acknowledged

If you are a fan of the Diablo franchise, you must have heard of Diablo 2: Resurrected. Developed by Blizzard Entertainment and Vicarious Visions, it is an action RPG game.

The Resurrected Edition expands on the original Diablo 2 that came out in 2000 and its Lord of Destruction expansion pack. Diablo 2: Resurrected was released on September 23, 2021.

The remastered version of the game improves on the original graphics and multiplayer functionalities. Moreover, the resurrected version supports 4K and 7.1 Dolby Surround Sound.


Recently, Diablo 2: Resurrected players complained about the game not working and crashing.

Having said that, many are now reporting several issues with the game. According to reports, Diablo 2: Resurrected players are losing their a few hours of progress.

This has upset a lot of players who spend hours grinding and leveling up their character. Some also say that their offline character is affected by the bug as well.


It is really a bummer for those looking to complete during the weekend since it has set back their plans by a few hours. Looks like the disappearance of the offline character is paired with the losing progress issue.

As it turns out, Diablo 2: Resurrected developers have shared a workaround for the offline characters disappearing issue.

Hello everyone, We’ve been working on players’ reports of offline characters disappearing or losing progress after creation. We identified the issue and are implementing a fix to prevent this from happening again. For the time being, we advise you not to use the same name for your offline characters and online characters, since that is related to this bug.

And as if this wasn’t enough, players have reported another issue with the game where they are unable to play online. Diablo 2: Resurrected players say that they are greeted with “Failed to enter game, this character is already in a game on the server” error.

Many say they have tried logging out and restarting the game but to no avail. This seems to be another server-side issue that players can do nothing about.


I accidently hit alt while pressing f4 for a skill and now, a full hour later, it still tells me my character is in a game on the server. By now the character should have disconnected. I fear this wont be addressed until the servers are reset.

Same issue. Been locked out for 3 hours.
I attempted to play this game at 11:30EST and it’s 16:00 EST and I’ve gotten 4 minutes of actual play time.

Fortunately, Blizzard seems to be aware of the issue. They said they are working on fixing it but haven’t shared any ETA on when the fix will be coming.

Hi there. We are aware of the issue happening and working on it at the moment. We do not have an ETA yet, but we are trying to get everyone back in as soon as possible. ^ROX

We hope Blizzard fixes the Diablo 2: Resurrected lost progress and online issues as soon as possible so players can enjoy the game as intended.

Note: We have more such stories in our dedicated Gaming Section so be sure to follow them as well.

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Anurag Chawake

My fascination with technology and computers goes back to the days of Windows XP. Since then, I have been tinkering with OS, mobile phones, and other things. When I am not working on anything, you will find me enjoying video games on some Discord server.