[Updated] Microsoft Outlook team working to fix push notifications issue after iOS 15 update, but still no ETA
Here’s the crux of the article in video form:
New updates are being added at the bottom of this story…….
Original story (published on September 22, 2021) follows:
Part of the Microsoft Office suite, Outlook is an email client that allows users to send and receive emails, manage contacts, calendars, and tasks all from a single window.
For years, Outlook has been the go-to email client for many people. Many organizations make use of the software to send work-related emails on a daily basis.
It is available on a multitude of platforms including Android and iOS. Having said that, Microsoft Outlook users are facing trouble receiving notifications from the app on iOS devices.
According to user reports, Microsoft Outlook is no longer sending push email notifications or previews after they are updated to iOS 15.
But the app does send calendar notifications. This is really weird since the notifications seem to be working partially. This is similar to the iOS 14 issue where users reported missing push notifications last year.
People say they have tried reinstalling the app, allowed app notifications but nothing seems to be working right now.
@Outlook Hi there – I’m having an issue having email notifications push through to my phone. I’ve re-installed the app, reset the app internally, ensured notifications are turned on, and logged out/in. Running the most updated version of iOS. Can you assist?
@Outlook The latest iOS app version 4.2137.0 just broke push email. In order to receive new mail I need to open the app and let it retrieve. As a result, new message audio notifications obviously don’t work.
Reports suggest that the issue surfaced after the last Outlook update. Maybe Microsoft broke something in the last update that is causing users to miss out on important emails.
Some say that they have to manually open the app if they want to receive notifications, which defeats the purpose of push notifications.
People who used the app on iOS 15 Beta say they were getting push email notifications without any problem whatsoever. A potential workaround includes removing and adding the email account, but it is only working for some.
Fortunately, it looks like Microsoft is aware of the issue. Outlook developers say they have identified the root cause and are currently working on a fix for push notifications on iOS 15.
However, they haven’t shared any ETA on when it will be fixed. Till then, affected Outlook users may have to manually check the app to see if they have new emails.
We will update this article once Microsoft provides more information on the matter, so make sure you keep checking this space for further updates.
Update 1 (September 23)
04:16 pm (IST): The current status by Microsoft regarding the issue with Outlook is as follows:
We’ve identified the cause of the issue and have initiated actions to mitigate impact. Our telemetry indicates that the majority of users should no longer be experiencing the issue and we anticipate any remaining impact to be resolved within the next 18 hours. (Source)
Note: We have more such stories in our dedicated Microsoft Section so be sure to follow them as well.
Featured image source: Outlook
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