[Update: Sep. 22] Fortnite players not receiving crew rewards on Xbox, issue acknowledged with a fix underway

New updates are being added at the bottom of this story…

Original story (published on September 17, 2021) follows:

Fortnite is one of the most popular e-sports titles with millions of daily active players. For years, it has managed to stay in the top 5 most viewed games on the popular video game live streaming platform Twitch.

Thanks to the developer Epic Games, Fortnite regularly gets updated with new content and events that keep the player base engaged.

But this has resulted in the game getting infested with some bugs and issues such as the missing Flip Reset lobby track and an issue with the Collect 3 Alien devices challenge.


The game is currently in Chapter 2, Season 8, and marks the arrival of invading alien forces with mothership crash sites spread across the island.

Having said that, Epic Games offers a Crew Subscription that includes a new exclusive outfit along with the Battle Pass and 1,000 V-Bucks every month.

But now Fortnite players on the Xbox are reporting that they are having issues with the crew rewards.

According to reports, many are unable to get the Battle Pass as well as the 1,000 V-Bucks the crew subscription offers.


I am affected by the bug that blocks access to crew pass owners. I’ve tried all the fixes; nothing works. I began chatting with player support as of 6ishPM last night. Was in communication with them all night. Last response from them was many hours ago; still no solution for me. Not looking for help as player support is dealing with it (I hope), just bummed.(Source)

I currently have Fortnite Crew, I just unlocked the September Crew skin and I’ve had the Crew for the entire duration it’s been up. Today when I logged on I obtained the loading screen and banner, a UFO and Midas 3 Agents, but no battle pass. Could someone please explain or help me?(Source)

Players say they have tried restarted and reinstalling the game several times but it is not helping at all.

Since then, Epic Games have acknowledged the Fortnite crew rewards issue on the Xbox and said that they are working on a fix. They also added that users will get the rewards when the fix is out.

We hope Fortnite developers fix the crew rewards issue soon so players can progress in the Battle Pass and spend their V-Bucks.


When Epic Games releases a patch with the fix, we will update this space so make sure you stay tuned.

Update (September 22)

01:25 pm (IST): Fortnite Support now says that this Fortnite Crew rewards issue has been resolved.

fortnite crew rewards issue fixed

Note: We have more such stories in our dedicated Gaming Section so be sure to follow them as well.

Featured image source: Epic games

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Anurag Chawake

My fascination with technology and computers goes back to the days of Windows XP. Since then, I have been tinkering with OS, mobile phones, and other things. When I am not working on anything, you will find me enjoying video games on some Discord server.