[Updated: Sep. 20] Verizon outage: Cell service down and not working for many

This story is being continuously updated…. New updates are being added at the bottom…..

Original story (from Feb 11) follows:

Just in case you’re trying to get your head around why Verizon isn’t working for you, find solace in the fact that you aren’t the only one facing issues lately.

A quick look at the micro-blogging site Twitter conveys there are many others affected by the same issue. As per reports, Verizon’s phone service isn’t working. For a quick glance, here’s how some of the complainants word the problem:

@verizon what’s up? Verizon is down?

VERIZON PHONE SERVICE IN #WASHINGTON AND #IDAHO IS DOWN. The service has been interrupted in #Colfax #Pullman #Moscow and most of Washington State.

@VerizonSupport @verizon any compensation for the entire eastern half of WA being down? I’m out and about and can’t do anything. Had to go home to get on WiFi to see why the heck I didn’t have connection.

Down detector – a popular service that gives information about live outages – also conveys that Verizon is indeed going through a glitch in some regions, as can be seen in the live outage map image below:

Any official word on the matter? Negative, as yet. We’re yet to locate a word from the official service channels or their social media handles.

Rest assured, we’re keeping a continuous tab on all related developments, and will update this page with relevant info as and when we come across any. So in case, you’re encountering the problem discussed here, stay hooked for updates.

Update 1 (Feb 11)

It appears the outage is being investigated as while reverting back to one of the Wireless customers, Verizon Support recently said:

We are here with the Verizon FIOS Residential Support, but our wireless team is well aware and working diligently to correct the issue.

Update 2 (Feb 11)

Latest status update on the matter from Verizon Wireless Support while reverting back to a complainant:

We are aware that there is an outage in your area. We are hard at work, fixing this issue. During this time we are recommending continuing troubleshooting, to address this.

Update 3 (April 09)

Apart from reports on Twitter, Down detector also conveys Verizon is down and not working for some.

Update 4 (July 01)

Verizon is currently experiencing wireless network issues in Dallas, Texas but technicians are aware and are working to resolve them quickly.

Update 5 (July 02)

Verizon has been down for many for the past some time, and users are unable to make calls or use the internet. While Down detector conveys an outage, Verizon Fios support on Twitter has acknowledged the outage in some areas.

There is an outage in your area, Our technicians are currently working on this issue

Here’s what those with confirmed outage status get to see:

Update 6 (August 17)

A bunch of new reports from Verizon users is surfacing online, reports from users facing Verizon service outages in various parts of the U.S.

Verizon has since come out to acknowledge this issue, noting that the teams are working on it.

We are aware some customers in your service area may be experiencing issues and our network teams are looking into this.

Update 7 (August 18)

Downdetector is showing another spike in the number of reports meaning that Verizon is having yet another outage. This makes it two days in a row where Verizon users have been experiencing issues with their services.

Update 8 (August 19)

Reports from Verizon users have since subsided and even Downdetector is reporting relatively lower numbers of reports. This indicates that the issues faced are now resolved.

Update 9 (August 20)

Reports from Verizon users in Rhode Island are reporting an outage in the carrier’s services, many noting that they’re stuck with no internet.

Verizon is the worst. We still have no internet in RI

No internet, limited data service in Rhode Island. Verizon needs to get their shit together. I’ll be even more pissed if it’s a breach like T-Mobile.

Downdetector is also showing a massive spike in reports over the past couple of hours.

Update 10 (August 21)

Reports indicating an outage have dried up on Twitter and there’s also no indication of any major troubles with Verizon on sites like Downdetector.

Update 11 (September 07)

It appears that many Verizon customers are experiencing issues with the service for hours as reports continue to pile up on Twitter. Apart from that, Downdetector also shows a huge spike in the number of reports indicating that there’s an outage with Verizon.

It appears that Verizon mobile internet has been down for many people throughout CA all day (including for myself). @VZWSupport seems deadset on not admitting that they know about the outage. (Source)

Is Verizon down? (Source)

#verizonoutage #Verizondown in Bay Area since more than 90 minutes . No cellular internet. Happens to often. (Source)


Update 12 (September 08)

Social Media reports on Verizon service interruption and outages have gone down and even Downdetector doesn’t seem to report any new reports and as such, it is safe to assume that this issue has since been addressed.

Update 13 (September 17)

It appears that there’s an ongoing outage with Verizon’s service in parts of the country, however, most reports are coming from users in the Southeastern region according to Downdetector.

So Verizon service and internet are completely down in like all of Georgia right now? (Source)

Verizon is down in the southeast US it seems (Source)

So for some reason Verizon cellular data is down Or is it just my phone? (Source)

Update 14 (September 18)

In a statement to CBS46, a Verizon Wireless spokesperson confirmed that the outage was identified and was quickly fixed as well.

Some of our customers in Georgia may have experienced a disruption in service overnight. Our network team quickly identified and fixed the issue, and service was fully restored early this morning. (Source)

Update 15 (September 20)

The lack of user reports on social sites such as Twitter and the lack of hits on Downdetector suggest that Verizon customers aren’t facing any widespread issues with the service today.

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