[Update: Sep 20] Hulu bug tracker: Reported or officially acknowledged issues, pending improvements, & development status
New updates are being added at the bottom of this story…
Original story (published on July 25, 2021) follows:
The Disney-owned video on demand service, Hulu, has over 40 million subscribers. Most subscribers use Hulu on numerous devices to watch their favorite content.
While Hulu is indeed a prominent name when it comes to subscription video on-demand services, its subscribers have had or even continue to have their fair share of tough time.
There have been multiple reports of Hulu subscribers facing bugs and issues across different platforms. Also, most if not all these problems were widespread and lasted for far too long.
However, Hulu support does a pretty good job of acknowledging virtually all issues and bugs which are reported by subscribers.
Moreover, the service provider even tries to resolve all major and minor issues in a timely manner.
While it is not feasible to fix each and every issue, Hulu still keeps on striving to deliver a flawless experience.
There are even several workarounds which can come in quite handy with several issues but a proper and permanent solution is still required.
Thus simply acknowledging the problems becomes futile if they are not getting resolved after even a significant amount of time.
There are more such instances where Hulu acknowledged the problem and even provided updates regarding the same but failed to resolve them eventually.
As mentioned earlier, while responding to affected users promptly is indeed a good sign, all that effort goes in vain if those users don’t get to see relevant results in a timely manner.
That said, we will keep an eye on all the bugs and issues which have been or are yet to trouble Hulu subscribers.
We will also keep this story updated with the latest developments as and when they occur so be sure to keep a weather eye on it.
New updates will be added in the section below and the tracker follows after that:
Update 1 (July 28)
IST 10:30 am: As per a recent report from Twitter, some Hulu users are still facing the issue where programs rewind when playing them after pausing for some time. Also, the issue is still being investigated by Hulu. More details on the matter here.
IST 10:35 am: A Hulu user has pointed out that random episodes from the TV series, Survivor, are missing on the platform. While Hulu support has said that the Survivor episodes are missing due to clearance issues, they have also shared the user feedback with the relevant parties.
IST 10:40 am: It seems Hulu users are not quite satisfied with the My Stuff section as it does not notify them about the new episodes and watched/unwatched count. On the other hand, Hulu support has said that they are investigating similar reports on the matter.
Update 2 (July 29)
IST 03:28 pm: Hulu support has confirmed that they’re aware of the bug or issue with Fire TV Sticks which causes them to constantly lose connection or buffer. Unfortunately, there’s no ETA for a fix.
Update 3 (July 30)
IST 12:28 pm: A section of Hulu users are facing issues with the service including NBC channels going blank after a few seconds (1,2), and “My Stuff” disappearing. Both issues have since been acknowledged.
Update 4 (August 03)
IST 03:57 pm: Hulu support has confirmed that it’s working to resolve the inconsistent volume issues on the platform. The team also suggested a couple of temporary workarounds for the meantime.
We’re looking into this and working to resolve it. In the meantime, we recommend trying with night mode or volume leveling enabled (if the device offers either of those features). (Source)
Update 5 (August 05)
IST 01:51 pm: A section of Hulu users are reporting that the service has stopped recording their watch history. The company says it has received similar reports and is looking into it.
Our apologies, Luke! We’ve received similar feedback, so rest assured our team is looking into it. In the meantime, please follow the prompts here : https://hulu.tv/ContactSupport– & pick “I still need help” so we can grab some info to help us get to the bottom of this ASAP. Thank you!
Update 6 (August 12)
IST 05:48 pm: Hulu support has confirmed that they are aware of the issue where the 9th episode from Season 1 of Helstrom is missing. The team says that they’re investigating the problem and hope it will be cleared soon.
Apologies for the trouble! Our team is currently investigating this issue, and we hope to get it cleared up soon. We appreciate your patience in the meantime! (Source)
Update 7 (August 13)
IST 12:48 pm: Hulu now says it is aware of a bug afflicting its users trying to catch Fox-affiliated channels and getting ‘Channel is temporarily unavailable’ error message. These users are advice to reboot their setups to fix this issue.
Our team was made aware of the behavior occurring on some local FOX affiliates. Our developers have since put changes in place to mitigate the interruption. Please reboot your device to start streaming, and let us know if you run into any further trouble.
Update 8 (August 16)
@hulu_support the DVR didn’t record the @NASCAR race today, it recorded the practice sessions 😩 this is the only thing I pay you for – record races.
Sorry for any frustration! It sounds like you may be coming across a behavior our team is currently looking into. We’d love to grab some details from you to help us get to the bottom of this. Please follow the prompts at: https://hulu.tv/ContactSupport- and then pick “I still need help”!
Update 9 (August 17)
IST 04:29 pm: Hulu support confirmed that the developers have made some changes to help fix the issue with Fox channels being unavailable.
We were made aware of the behavior and our team made some changes to help fix the issue. However, if you’re still running into any trouble, try: https://help.hulu.com/s/article/general-troubleshooting. Feel free to @ us if there’s anything else we can help out with down the road! (Source)
Update 10 (August 19)
IST 09:40 am: Reports now indicate that Hulu is yet to address the English dub issue that has been afflicting the Naruto Shippuden series for years now and there doesn’t seem to be a fix in sight. More on that in our coverage here.
IST 10:56 am: Reports from Hulu users indicate that the Hulu app keeps crashing on Roku. This issue is reportedly under investigation.
IST 11:04 am: Hulu users are also facing an issue with their My Stuff queue, many noting that it doesn’t notify them of available new episodes. This too is under investigation.
IST 11:21 am: Hulu has acknowledged the issue afflicting Amazon stick users where the service constantly buffers. More on that here.
IST 11:45 am: Hulu also says it is looking into the issue where Episode 2 of Fantasy Island is not available to watch yet it was recently aired. More on that here.
Update 11 (August 23)
IST 11:40 am: A section of Hulu users report that they’re getting stuck in a loop when trying to log into their Hulu accounts. Now, Hulu says they have received similar reports and are currently looking into it. However, no ETA has been shared.
Apart from that, Hulu has also confirmed that they’re looking into a bug that skips the remaining 8 – 10 minutes of a show and goes to the next episode automatically.
Thanks for reaching out to report this! We’ve received similar reports & our team is currently looking into this behavior. While we don’t have an ETA to share at the moment, we’re working to get this resolved. Thanks for your continued patience!
Update 12 (August 24)
IST 2:13 pm: Well, months later and still, Hulu users on Roku are still facing issues with the app as it reportedly can’t open.
Hulu app on my Roku continues to close. Can’t open it at all. At times I can click on which profile I’m using then it just takes me back to home Roku screen. Have uninstalled and reinstalled several times. Reset Roku several times too
In response to these reports, Hulu says that there still aren’t any timelines to when this issue is set to be addressed.
We don’t have an ETA to share for a fix but rest assured we’re working on this with high priority. Thanks for hanging in there!
With that, the wait continues. We shall continue to keep an eye on this and update as and when we get new info so stay tuned.
IST 5:26 pm: Hulu has confirmed it’s investigating the issue where the app loading sound is way too loud. Head here to know more.
Update 13 (August 26)
These issues include one that causes users watching Nine Perfect Strangers on Firestick to have the session stop randomly and freeze up the whole stick. The other issue causes subscribers watching on the MacBook to have the mouse pointer remain persistently on the screen and not disappear.
Update 14 (August 27)
IST 10:02 am: Users of Hulu are reportedly facing an issue with Fox News Channel as a section of them are reporting that the stream pauses every few seconds and going into a black screen. This, despite affected users having sufficient bandwidth to stream, said content.
In response, Hulu Support says that they’re looking into similar reports. ‘
Sorry for any trouble! This may relate to behavior our team received similar reports of and is digging into. When you have a few moments, please call/chat: https://hulu.tv/ContactSupport- (follow prompts > select “I still need help”) so we can grab a few more details!
Update 15 (August 30)
IST 02:02 pm: A section of Hulu users (1,2,3,4) now report that they are unable to watch the Brown Game. In response, Hulu Support says they are aware of the behavior and are working with partners to get it resolved.
Update 16 (August 31)
IST 10:12 am: Hulu users on the Apple TV are now complaining about the missing ‘completed lines’ under the episodes’ thumbnails following a recent update to the app. Hulu Support says they’re investigating similar reports.
Update 17 (September 01)
IST 10:12 am: Hulu support has confirmed (1, 2) that they are aware of issues where the tenth episode from Season 5 of the Superstore stops mid-way and where the first episode of Only Murders in the Building does not work.
Update 18 (September 02)
IST 05:55 pm: Hulu support confirmed that they’re working to get the last episode from Season 3 of Bless the Harts uploaded on the platform soon.
Further, the team also confirmed that they’re actively working to fix an issue where the user gets an error saying ‘We’re having trouble playing this’.
Update 19 (September 04)
IST 05:44 pm: Hulu support has confirmed that they are aware of a bug that is preventing some users from watching episode 5 of Nine Perfect Strangers.
We’re aware of this behavior occurring on some devices. When you have a sec, please call/chat with us: https://hulu.tv/ContactSupport- (follow the prompts and select “I still need help”) so we can grab a few pieces of info that will help us get to the bottom of this ASAP. (Source)
Update 20 (September 06)
IST 11:52 am: Hulu Support has acknowledged the Firestick issue where the Hulu app won’t pause and the only way to fix it is to restart the whole setup. On this, Hulu says they’re looking into it.
Sorry about that! It sounds like you’re running into an issue our teams are aware of and looking into. When you get a chance, please call/chat with us here: https://hulu.tv/ContactSupport- (follow the prompts and then select “I still need help”). That way we can dive into this deeper!
Another issue reported by subscribers from Hotstar has to do with the delay in daily episodes for sitcoms, episodes that should be dropping at the same time as those in India. On this, Hulu says that they don’t guarantee episodes by a particular time.
Hey there! We don’t guarantee episodes by a particular time, but we’ll share your feedback on that with our team. Our team is aware of the subtitle issue, and we hope to get that cleared up soon.
Update 21 (September 08)
IST 12:14 pm: A section of Hulu users have been reportedly facing some issues trying to watch Adult Swim East. Now, Hulu says it is looking into it.
Update 22 (September 09)
01:25 pm (IST): Hulu users continue to face the issue where Unwatched badges are displayed improperly. Now, the company has come out to note that they’re working on it. However, they may not provide any ETA for a fix.
We apologize for any ongoing frustration! While we don’t have an update to share, our team is aware of the behavior and are looking into it. We don’t have an ETA to provide, but we’ll certainly express the feedback on how this is affecting your experience using Hulu.
03:20 pm (IST): As per multiple reports, subscribers are unable to pause content while streaming via the Hulu app on Amazon Fire TV devices but the issue is being looked into. More details and temporary workaround here.
Update 23 (September 13)
10:21 am (IST): Hulu has acknowledged an issue afflicting users, something that causes DVR recordings not to work as users aren’t able to record games.
Got it. We’re glad to hear this! As for the game not recording, please know our team is digging into similar reports affecting some DVR recordings, so we’ll share your feedback. If similar behavior returns, please call/chat when you have a few moments so we can grab more info!
Update 24 (September 14)
14:03 pm (IST): Hulu has acknowledged a few bugs and issues afflicting its users including one that causes a Rununk13 error for users on iOS, another that results in Hulu live subscribers not being able to watch Jeopardy on ABC.
Also acknowledged is a bug that causes Hulu to play the same trailer over and over.
03:00 pm (IST): Hulu has refreshed the app UI and moved the ‘Keep Watching’ list to the bottom of the home page. However, if you are running Hulu on an Android device, we have a workaround you might be interested in.
Update 25 (September 17)
10:03 am (IST): Hulu has acknowledged an issue that causes the latest episode of Archer to glitch out right before opening.
Update 28 (September 18)
05:10 pm (IST): Hulu support has confirmed that they are aware of the issue where select Hotstar content on the platform may not be properly displaying English subtitles. A fix for the issue is in the pipeline, however, there’s no ETA.
Update 29 (September 20)
10:14 am (IST): Hulu has acknowledged an issue where users aren’t able to finish watching Only Murder in the Building Episode 3 as it freezes halfway.
The company adds that this behavior is under investigation.
Also acknowledged is an issue on WGCL (CBS) that leaves users with a notification that the channel is temporarily unavailable, meaning they couldn’t catch the Steelers’ pre-game.
02:07 pm (IST): Many Vizio users are facing issues with the Hulu app as it keeps throwing a ‘Connection Disconnected’ error. Head here for the full story.
|Error code: P-DEV318 on Apple TV||Acknowledged|
|Rewind or fast forward options not working even on ad-free accounts||Acknowledged|
|Same ad or commercial playing multiple times||Under investigation|
|‘Sorry, this channel is temporarily unavailable’ issue||Acknowledged|
|Shows/episodes starting at the end||Acknowledged|
|‘This video can’t be played’ error due to missing HDCP support||Acknowledged|
|App app rewinds programs when played after pausing for sometime||Acknowledged|
|Crashing/freezing error on Samsung smart TVs||Acknowledged|
|Random episodes from Survivor missing||Clearance issues|
|My Stuff section does not provide proper information||Investigating similar reports|
|Fire TV Sticks buffering or connection issues||Investigating reports|
|NBC channels going blank after a few seconds||Investigating reports|
|“My Stuff” disappearing||Investigating similar reports|
|Episodes start at the end when scrabbing||Workaround|
|Inconsistent volume issue||Workaround|
|Hulu doesn’t save watch history||Acknowledged|
|Episode 9 from Season 1 of Helstrom missing||Acknowledged|
|FOX affiliated channels temporailily unavailable||Fixed|
|Live TV recording not working||Acknowledged|
|Complete Naruto Shippuden English bub not available||Unacknowledged|
|Hulu My Stuff doesn’t work as expected||Acknowledged|
|Hulu app crashes on Roku devices||Acknowledged|
|Hulu app keeps looping||Acknowledged|
|Hulu app loading sound too loud||Acknowledged|
|App automatically plays new episode even if 8 – 10 minutes remain||Acknowledged|
|Cannot hide mouse pointer on MacBook||Acknowledged|
|Nine Perfect Strangers freezes firestick||Acknowledged|
|Fox News Channel buffering/pausing every few seconds||Acknowledged|
|Unable to watch Browns game||Acknowledged|
|Missing ‘completed lines’ under episodes after recent update to Apple TV app||Acknowledged|
|Superstore Episode 10 of Season 5 not working||Acknowledged|
|Episode 1 of Only Murders in the Building not working||Acknowledged|
|Last episode missing from Season 3 of Bless the Harts||Acknowledged|
|‘We’re having trouble playing this’ error||Acknowledged|
|Unable to watch episode 5 of Nine Perfect Strangers||Acknowledged|
|Unable to pause episodes on Fire stick||Acknowledged|
|Hotstar Sitcom episodes not dropping at the same time as in India||Feedback noted|
|Issues watching Adult Swim East||Acknowledged|
|Unwatched badge displayed improperly||Acknowledged, Not ETA for fix|
|Unable to pause content on Amazon Fire TV devices||Acknowledged (temporary workaround)|
|DVR Recording not working||Acknowledged|
|Same trailer playing on repeat||Acknowledged|
|Rununk13 error on iOS||Acknowledged|
|Can’t watch Jeopardy on ABC||Acknowledged|
|‘Keep Watching’ moved to the bottom of the screen||Workaround|
|Archer latest episode glitching out||Acknowledged|
|Some Hotstar content not displaying English subtitles||Acknowledged|
|WGCL (CBS) temporarily unavailable||Acknowledged|
|Only Murders in the Building episode 3 freezes halfway||Acknowledged|
|Connection Disconnected error on Vizio devices||Acknowledged|
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